Rachel Corbin
El Cajon,CA
Summary
Detail-oriented individual with different areas of experience. Skilled in communication and motivated to support the success of the team. Equipped with strong problem-solving abilities and a willingness to learn.
Overview
23
23
years of professional experience
Work History
Office Manager
Phil Corbin Construction Inc.
03.2020 - 08.2026
- Managed owners appointment scheduling for new job inquires
- Implemented management systems, introducing new processes to the employees, and updated communication processes as company grew
- Developed training and welcome materials for new hires, enhancing onboarding efficiency
- Onboarded new employees through our streamlined HR hiring system
- Made the company website and updated it when there were new jobs to feature
- Processed weekly payroll and entered the itemized data into Quickbooks
- Wrote contracts for new clients, sent them via Docusign along with other pertinent material
- Created, calculated, and sent invoices to clients for all stages of jobs and handled any incoming payments
- Entered and kept track of all incoming receipts from purchases made into Quickbooks
- Handled all incoming bills/invoices from vendors/subcontractors and paid when due
- Reconciled all accounts at the end of the month in Quickbooks
- Filed all receipts, bills, and invoices into corresponding months
- Managed the social media accounts. Took photos of job sites, scheduled posts, and maintained relationships with other companies we work with by sharing and tagging accounts
- Addressed any employee questions they had with payroll, sick time, vacation or other HR maters
Underwriter/Policy Investigator
GEICO
09.2006 - 03.2020
- Evaluated insurance applications to assess risk and determine coverage eligibility.
- Analyzed underwriting guidelines to ensure compliance with company policies and regulations.
- Collaborated with agents to gather necessary information for accurate risk assessment.
- Provided excellent customer service by addressing inquiries and offering comprehensive explanations of difficult underwriting decisions and explaining options
- Made approval and denial recommendations by determining accurate risk levels.
- Collaborated with agents to clarify application details and improve customer service.
- Reviewed complex cases, providing recommendations for policy adjustments or cancellation based on finding and company guidelines
- Reviewed policy documents before issuance, ensuring accuracy and conformance to requested items by departments current processes.
- Reduced claim losses by applying expert knowledge in identifying potential risks and setting appropriate premiums or removing risk all together.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Improved risk assessment accuracy by conducting thorough investigations and evaluating incoming policy review requests from internal departments and asking for the appropriate paperwork/documentation
- Assessed potential exposures and determined appropirate premium rate adjustments or other actions
- Maintained up-to-date knowledge of company and industry regulations to ensure compliance in all underwriting decisions.
- Improved risk assessment processes, ensuring thorough evaluation of potential policyholders.
- Documented findings and prepared detailed reports
- Conducted sensitive interviews over the phone and handled them with professionalism
- Took part in a test group that was testing a new program for the whole department. Would alert of any issues and write up a solution. We would have daily meeting and updates.
Insurance Service Representative
GEICO
03.2004 - 09.2006
- Managed customer inquiries regarding policy coverage, claims, and billing processes.
- Resolved complex customer issues through effective communication and problem-solving techniques.
- Provided training and support to new team members on insurance products and services.
- Collaborated with underwriting teams to ensure accurate policy issuance and renewals.
Insurance Sales Agent
GEICO
03.2003 - 03.2004
- Evaluated insurance needs to provide tailored policy recommendations for clients.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Education
Bachelor of Arts - Communications
Azusa Pacific University
Azusa, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Verbal and written communication
- Adaptability and flexibility
- Effective communication
- Attention to detail
- Administrative support
Timeline
Office Manager
Phil Corbin Construction Inc.
03.2020 - 08.2026
Underwriter/Policy Investigator
GEICO
09.2006 - 03.2020
Insurance Service Representative
GEICO
03.2004 - 09.2006
Insurance Sales Agent
GEICO
03.2003 - 03.2004
Bachelor of Arts - Communications
Azusa Pacific University