Rachel Courtway
Bradenton,FL
Summary
A results driven customer service representative/salesman with experience and excellent communication skills working not only as a team, but as a leader with independent critical thinking along with action.
Overview
11
11
years of professional experience
Work History
Patient/Family Liaison
Sarasota Memorial Hospital
10.2024 - Current
- Promoted a positive hospital experience by creating a welcoming environment for patients and their families during visits or stays.
- Enhanced patient satisfaction by addressing concerns and providing emotional support to patients and their families.
- Managed difficult situations involving conflict resolution between family members or between family members and medical staff while maintaining professionalism.
- Improved communication between medical staff and families by serving as a liaison for information exchange.
- Provided excellent customer service to patients and family members by explaining the hospital's process and keeping families informed throughout the day.
Bartender/Server
RJ Gators
12.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Oversaw the training and development of new staff.
- Efficiently opened or closed the bar according to established procedures, preparing for oncoming staff, printing individual sales reports along with handling employee and customer discounts.
- Developed loyal clientele by consistently delivering outstanding service and focusing on customer needs.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Provided exceptional customer service through timely communication and professional interactions.
Local Sales Advocate
The Alton Telegraph
08.2018 - 11.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by outlining product benefits and enrolling new clients.
- Provided customer service throughout the entire department daily by accessing customers needs and providing the service needed.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork, presented proposals and finalized contracts.
- Performed as team leader during group sales projects.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Department Lead
Joe's Market Basket
04.2017 - 08.2018
- Set up displays and trained employees on current promotions.
- Oversaw efficient inventory stocking and supply rotation.
- Managed team schedules, department projects and quality assurance.
- Built strong rapport with vendors and suppliers while managing orders
- Delivered outstanding customer service to ensure repeat business and referrals.
Associate Trainer
St. Louis Bread Co.
03.2014 - 04.2017
- Assisted in monitoring trainee performance to identify gaps in training.
- Identified and communicated to superiors concerning opportunities for curriculum enhancement.
- Conducted assessments of employee understanding and performance.
- Assisted senior staff in course preparation methods, seminar organization and presentations promotions.
Education
Associate of Arts - Business
Lewis And Clark Community College
Godfrey, IL05.2018
Skills
- Inside and Outside Sales
- Needs Understanding
- Effective Problem-Solving
- Quotas and Goals
- New Business Opportunities
- Lead Prospecting
- Spearheaded Sales and Team Contests
- Customer Service
- BLS Certified
Timeline
Patient/Family Liaison
Sarasota Memorial Hospital
10.2024 - Current
Bartender/Server
RJ Gators
12.2022 - Current
Local Sales Advocate
The Alton Telegraph
08.2018 - 11.2022
Department Lead
Joe's Market Basket
04.2017 - 08.2018
Associate Trainer
St. Louis Bread Co.
03.2014 - 04.2017
Associate of Arts - Business
Lewis And Clark Community College
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