Rachel Couto
Fall River,Ma
Summary
Motivated Practice Administrator with over 20 years' experience in health care. Skilled in providing the highest level of management with strong working relationships with peers and patients. Ability to multitask and the initiative to accomplish the job at hand in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Practice Administrator
Steward Medical Group
Watertown, MA
03.2021 - Current
- Managed daily operations for 3 Primary Care and Multi-specialty physician practices in corporate setting.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and implemented policies and procedures for effective practice management.
- Satisfied customer queries to maintain positive patient-provider relationships.
- Responded proactively to concerns and questions by acting on patient feedback.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Recruited and hired clinical and administrative staff.
- Motivated employees through supervision, training and coaching.
- Cultivated close working relationships with physicians, office coordinators and medical assistants.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
Practice Manager of Operations
Steward Medical Group
Watertown, MA
04.2019 - 03.2021
- Managed and supervised daily operations of administration and patient care with 3 primary care practices.
- Maintained hiring, training, supervising office staff and assessing employee performances.
- Developed, implemented, and delegated office policies and procedures.
- Oversaw all physician credentialing and CME records, HIPAA, OSHA, Meaningful Use, HEDIS and EMR.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Established work procedures or schedules to organize daily work of administrative staff.
- Addressed customer care inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Performed back up administrative or medical assisting tasks.
- Coordinated team through transition from private practice to integration, implementation and training of corporate acquisition.
- Spearheaded quality improvement initiatives to enhance patient care standards across practices.
Office Manager
Steward Medical Group
Watertown, MA
06.2018 - 04.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
Education
Certificate - Medical Assistant
Fisher College
Fall River, MA1998
High School Diploma -
BMC Durfee High School
Fall River, MA 1994
Skills
- Policy development and implementation
- Problem resolution
- Strong medical ethic
- Workflow Management
- Project management
- Team building
- Medical billing and coding
- Communication
- Practice Management
- HIPAA Regulations
- Healthcare compliance
- Quality Improvement
- Budget Preparation
Timeline
Practice Administrator
Steward Medical Group
03.2021 - Current
Practice Manager of Operations
Steward Medical Group
04.2019 - 03.2021
Office Manager
Steward Medical Group
06.2018 - 04.2019
Certificate - Medical Assistant
Fisher College
High School Diploma -
BMC Durfee High School
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