RACHEL COVINGTON

I am highly skilled in servicing existing cruise reservations efficiently and effectively. I take pride in ensuring that every guest’s travel plans are accurate and well-prepared for their upcoming vacation. I am committed to providing each guest with my full attention when addressing requests, questions, or reservation changes. My primary goal is to uphold the WTH motto by delivering a remarkable experience through exceptional service, attention to detail, and a genuine commitment to guest satisfaction.

• At Quality Exteriors I am the receptionist. I am the first person to meet our customers with a smiling face. I am also responsible for answering the phone calls and getting our customer's information for their roofing needs. I also create spreadsheets, file reports and invoices, and collect timesheets from our employees to ensured they are paid correctly.

• I am responsible for greeting all customers with a smile! We offer different types of services. For example we have money orders, bill pay options, cashing checks, as well as offer loans! I ensure I am always efficient with every transaction and always listen and understand the customers wants and needs. I am responsible for opening and closing the store as well as holding down the safe.

• Scheduling for 60+ employees
• Guest Experience
• Order accuracy
• Work closely with upper management to implement customer service policies
• Ensuring team members were paid accurately and on time
• Opening and closing the restaurant
• Nightly money drops
• Hire employees who reflect company values

• I was responsible for filling prescriptions, calling doctors offices and insurances, and making sure all patients were taken care of.