Rachel Crane
Port Saint Lucie,FL
Summary
Meticulous worker with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Waitress
Monroes Of Palm Beach
West Palm Beach, FL
11.2021 - 02.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
Hostess / Delivery Driver
Tail Gator Brews And Grill
Port Saint Lucie, FL
04.2021 - 07.2021
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Used cash registers and credit card machines to cash out customers.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Restaurant Hostess
Red Crab Seafood
Port Saint Lucie, FL
06.2021 - 08.2024
- Complied with food safety and food hygiene regulations to safeguard public health.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Waitress
Nims Garden
Milton, FL
01.2019 - 10.2019
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Met with chef to review daily specials and menu changes.
- Greeted new customers, discussed specials, and took drink orders.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
Diploma - General Studies
The Learning Academy of Santa Rosa
Milton, FL03.2021
Skills
- Customer service expertise
- Workflow Coordination
- Table Assignment Management
- Complex Problem-Solving
- Attention to Detail
- Cash Handling
- Service prioritization
- Up-selling techniques
- Guest Engagement
- Customer-Oriented
- Reliable and Trustworthy
Timeline
Waitress
Monroes Of Palm Beach
11.2021 - 02.2024
Restaurant Hostess
Red Crab Seafood
06.2021 - 08.2024
Hostess / Delivery Driver
Tail Gator Brews And Grill
04.2021 - 07.2021
Waitress
Nims Garden
01.2019 - 10.2019
Diploma - General Studies
The Learning Academy of Santa Rosa