Rachel Crowe
Louisville,KY
Summary
Healthcare leader and Licensed Clinical Social Worker with experience directing facility-wide performance improvement programs and ensuring compliance with Joint Commission and CMS standards. Skilled in developing SMART goals, analyzing quality data, and driving system level improvements that enhance patient care and organizational outcomes. Background includes overseeing outpatient behavioral health operations, auditing clinical documentation, and streamlining workflows to strengthen efficiency and patient experience. Former inpatient and outpatient therapist with deep clinical insight into psychiatric and dual-diagnosis populations, informing a balanced, patient-centered approach to operational leadership.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Director of Performance Improvement
The Brook Hospital - Dupont
Louisville, KY
01.2024 - Current
- Collaborated with cross-functional teams to establish best practices for continuous improvement initiatives.
- Supported leadership in strategic planning initiatives aimed at elevating organizational performance metrics.
- Fostered a culture of continuous improvement by mentoring staff on performance measurement techniques and tools.
- Designed customized performance metrics tailored to individual departmental goals, promoting accountability and ownership at all levels of the organization.
- Conducted regular audits of departmental processes, ensuring compliance with regulatory standards and best practices.
- Developed, tracked and analyzed variance of key performance measurements.
Associate Director of Outpatient Services
The Brook Hospital - Dupont
Louisville, KY
09.2022 - 01.2024
- Led teams of up to 13 personnel, supervising daily performance as well as training and improvement plans.
- Assisted senior leadership in managing all aspects of operations.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Mental Health Outpatient Social Worker
The Brook Hospital - Dupont
Louisville, KY
08.2020 - 09.2022
- Conducted group therapy sessions to support client recovery and mental health stability.
- Developed personalized treatment plans based on comprehensive assessments and client feedback.
- Collaborated with multidisciplinary teams to enhance patient care and treatment approaches.
- Educated clients on coping strategies, life skills, and resources for ongoing support.
- Provided community resources and referrals to clients.
- Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
- Documented client progress and maintained confidential records.
- Conducted discharge planning in collaboration with clients and their support network to ensure smooth transitions back into the community posttreatment.
Mental Health Inpatient Social Worker
Lincoln Trail Behavioral Health System
Elizabethtown, KY
06.2018 - 07.2020
- Conducted comprehensive assessments to develop individualized treatment plans for patients.
- Facilitated interdisciplinary team meetings to coordinate patient care and enhance communication.
- Provided crisis intervention and emotional support to patients and families during acute episodes.
- Developed and implemented discharge plans, ensuring continuity of care post-hospitalization.
- Empowered patients to develop self-care strategies that promote long-term emotional and mental wellbeing.
- Conducted psychosocial assessments to identify patient strengths, needs, and potential barriers to recovery.
- Assessed risk factors for potential self-harm or harm towards others, implementing safety measures when necessary.
- Participated in clinical supervision to maintain professional development.
Education
Master of Science - Social Work
University of Louisville
Louisville, KY05-2017
Bachelor of Arts - Social Work
University of Kentucky
Lexington, KY05-2016
Skills
- Coaching and mentoring
- Data interpretation
- Teamwork and collaboration
- Problem-solving
- Reliability
- Critical thinking
- Effective communication
- Adaptability and flexibility
Certification
- Licensed Clinical Social Worker - EXP: 9/3/27- License #-256016
- Healthcare Accreditation Certified Professional-CMS- 2025
Timeline
Director of Performance Improvement
The Brook Hospital - Dupont
01.2024 - Current
Associate Director of Outpatient Services
The Brook Hospital - Dupont
09.2022 - 01.2024
Mental Health Outpatient Social Worker
The Brook Hospital - Dupont
08.2020 - 09.2022
Mental Health Inpatient Social Worker
Lincoln Trail Behavioral Health System
06.2018 - 07.2020
Master of Science - Social Work
University of Louisville
Bachelor of Arts - Social Work
University of Kentucky
Accomplishments
Received the