RACHEL C. WARD
Livonia,MI
Summary
Results-driven management professional with over 10 years of management experience within diverse industries. Recognized for driving team performance and implementing effective systems. Proven expertise in data management, scheduling, and office administration, contributing to improved operational efficiency. Committed to leveraging skills in a challenging role that offers opportunities for professional growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
School Operations Manager
Detroit 90/90, University Prep Art & Design MHS
Detroit, MI
01.2013 - 07.2024
- Managed office operations including supervising receptionist team, maintained comprehensive data systems for record keeping and reporting, ensuring an organized and professional environment
- Facilitated communication and logistics for all family engagement events insuring successful execution, and acting as a liaison between families and other school leadership
- Administered first aid to students as a certified first responder, and managed student immunization records including timely reporting to state authorities, and maintaining health and safety standards
- Conducted monthly computer cart audits to ensure that student computers were functional, to maintain a 1:1 student/computer ratio, and reported any needed repairs or damages to the IT department
- Budget Management inclusive of supply procurement for day-to-day operations, special events, collection of accounts receivables and student payments for various activities
- Taught/trained girls ages 10-17 the fundamental skills needed to play intramural volleyball
- Enhanced coaching quality and program consistency by evaluating and mentoring assistant coaches
- Facilitated smooth execution of sporting events by managing team schedules, arranging transportation, overseeing concession operations; including supply acquisition and inventory management while supervising staff and volunteers
- Implemented the adoption of Restorative Practices to promote healthy relationships and positive behavior among middle and high school aged students
- Educated students in self-regulation and conflict resolution techniques which resulted in a 40% decrease in undesirable student behaviors and a 30% reduction in suspensions
Sales Associate
DSW-DESIGNER BRANDS INC.
Canton, MI
12.2021 - 01.2023
- Provided customer service by assisting with purchases, addressing inquiries, cross selling; enhancing the shopping experience
- Managed visual merchandising for seasonal and featured products ensuring brand visibility and store appeal
- Processed and prepared new inventory for display, handled packaging and shipment of online orders
Lab Technician
Diagnostic Hematology Medical Lab
Southfield, MI
12.2020 - 01.2021
- Managed patient record keeping, guaranteeing accurate documentation and confidentiality of sensitive information
- Set up patient specimens for various pathologic processes
- Facilitated daily communication with county health departments and local physicians offices
Bartender/Lead Server
Tony V's Tavern
Detroit, MI
06.2018 - 09.2019
- Crafted diverse alcoholic beverages including cocktails and house specialties.
- Guided guests in making informed menu selections.
- Advise on menu selections to enhance restaurant visits and achieve revenue objectives.
- Devised new server training methods to elevate employee performance, resulting in a 15% sales increase within three months.
Education
Certificate of Technical Studies - Hospitality Administration And Management
Hospitality Training Institute of Michigan
Livonia, MI12-2024
Some College (No Degree) - Biology
Henry Ford College
Dearborn, MISkills
- Leadership
- Event Coordination
- Customer Engagement
- Proficient in Interpersonal Communication
- Financial Management
- Logical Reasoning Skills
- Inventory Coordination
- Expertise in Beverage Alcohol
- Multiple POS System Experience
- PowerSchool SIS
- Healthcare Vocabulary
- Health and safety compliance
Certification
- GUEST SERVICE PROFESSIONAL, American Hotel & Lodging Association, 2024
- HOSPITALITY SUPERVISOR, American Hotel & Lodging Association, 2024
- FOOD PROTECTION MANAGER, ServSafe National Restaurant Association, 2024
- ALCOHOL SERVER, ServSafe National Restaurant Association, 2024
Volunteer Work
- Troop Leader, Girl Scouts of Southeast Michigan, 2010-2014
- LSCO/PTA President, Chrysler Elementary, 2006-2009
Timeline
Sales Associate
DSW-DESIGNER BRANDS INC.
12.2021 - 01.2023
Lab Technician
Diagnostic Hematology Medical Lab
12.2020 - 01.2021
Bartender/Lead Server
Tony V's Tavern
06.2018 - 09.2019
School Operations Manager
Detroit 90/90, University Prep Art & Design MHS
01.2013 - 07.2024
- GUEST SERVICE PROFESSIONAL, American Hotel & Lodging Association, 2024
- HOSPITALITY SUPERVISOR, American Hotel & Lodging Association, 2024
- FOOD PROTECTION MANAGER, ServSafe National Restaurant Association, 2024
- ALCOHOL SERVER, ServSafe National Restaurant Association, 2024
Certificate of Technical Studies - Hospitality Administration And Management
Hospitality Training Institute of Michigan
Some College (No Degree) - Biology
Henry Ford College
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