Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rachel Dellapelle

Margate

Summary

Results-driven Retail Store Manager with extensive experience in retail operations and employee mentorship, excelling in customer service, and operational excellence. Proven track record of enhancing store performance through strategic planning and structured sales practices, leading to increased profitability. Expertise in hiring, training, and inventory management. Fosters a collaborative team environment that prioritizes exceptional customer experiences.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Store Manager

Hoffman's Chocolates
Plantation
11.2014 - Current
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Recruited, trained and supervised new employees.
  • Prepared weekly schedules to verify proper floor and operational coverage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Planned & participated in promotional events to increase product awareness.
  • Formed and sustained strategic relationships with clients.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Sales Associate

Francesca's Collections
Delray Beach
01.2018 - 04.2025
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Handled returns and exchanges according to company policies.
  • Greeted customers and provided exceptional customer service.
  • Assessed customer needs to provide assistance and information on product features.

Team Member

Regal Cinemas
Coral Springs
06.2014 - 05.2015
  • Ensured all areas of the theater were clean and presentable according to company standards.
  • Trained new cast members on procedures, policies, and safety regulations.
  • Prepared concession stands by restocking food items, beverages, condiments.
  • Assisted customers with product selection and ordering process.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.

Education

Associate of Applied Science - Culinary Arts

Lincoln College of Technology
West Palm Beach, FL
01-2016

Skills

  • Sales analysis
  • Inventory management
  • Visual merchandising
  • Cash handling
  • Employee training
  • Customer service
  • Team building
  • Client relationship management
  • Staff scheduling
  • Retail sales techniques
  • Operations
  • Team development

Accomplishments

  • Recipient of a full Scholarship to Lincoln College of Technology
  • Retailer of the year award at Hoffman's Chocolates, received from Sawgrass Awards in 2023

Certification

ServSafe Certified

Timeline

Sales Associate

Francesca's Collections
01.2018 - 04.2025

Store Manager

Hoffman's Chocolates
11.2014 - Current

Team Member

Regal Cinemas
06.2014 - 05.2015

Associate of Applied Science - Culinary Arts

Lincoln College of Technology

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Rachel Dellapelle