Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rachel De Los Santos

Bronx,NY

Summary

Dynamic Operations Manager at CVS Pharmacy with a proven track record in enhancing customer experience through data analytics and staff development. Spearheaded initiatives that improved service delivery and fostered a culture of continuous improvement. Bilingual in English and Spanish excelling in communication and teamwork to drive customer satisfaction.Being open to learn has always been a priority to be.

Overview

3
3
years of professional experience

Work History

Operations Manager, Customer Experience

CVS Pharmacy
10.2022 - Current
  • Assisted in analyzing customer feedback to identify service improvement opportunities.
  • Supported team in implementing new customer experience initiatives and tracking effectiveness.
  • Collaborated with colleagues to streamline operational processes for enhanced service delivery.
  • Maintained updated knowledge of company policies and procedures to assist customers effectively.
  • Provided administrative support during training sessions for new hires on customer service protocols.
  • Developed materials for onboarding that emphasize best practices in customer interaction strategies.
  • Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.

Education

No Degree - Clinical Child Psychology

BMCC
Manhattan, MT

Skills

  • Staff development
  • Customer empathy
  • Customer acquisition
  • Data analytics
  • Account management
  • Teamwork
  • Customer service
  • Excellent communication
  • Verbal and written communication
  • Staff training/development
  • Fast learning
  • Fluent in English and Spanish

Languages

English and Spanish
Native or Bilingual

Timeline

Operations Manager, Customer Experience

CVS Pharmacy
10.2022 - Current

No Degree - Clinical Child Psychology

BMCC

Similar Profiles

CREATE PROFILE