Rachel Derrick
Brandon,MS
Summary
Detail-oriented Office Manager excelling in customer service, organizational skills, and teamwork. Proven ability to implement effective office policies and train staff, enhancing operational efficiency and fostering collaboration.
Overview
24
24
years of professional experience
Work History
Office Manager
Beyond Therapy For Kids
Ridgeland, MS
05.2017 - 03.2026
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for staff and client appointments, optimizing resource allocation.
- Implemented office policies and procedures, enhancing operational efficiency and compliance.
- Trained new employees on administrative processes, fostering a collaborative team environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Children's Psychosocial Rehabilitation Technician
Region 8 Mental Health Center
Brandon, MS
05.2007 - 05.2017
- Assisted in implementing individualized treatment plans for clients with mental health challenges.
- Coordinated therapeutic activities to promote skill development and social interaction among clients.
- Documented client progress and behavioral changes using electronic health record systems.
- Collaborated with multidisciplinary teams to optimize care strategies and support client needs.
Church Nursery Worker
Liberty Baptist Church
Flowood, MS
02.2010 - 05.2013
- Supervised children's activities, ensuring a safe and nurturing environment.
- Developed age-appropriate lesson plans enhancing cognitive and social development.
- Managed daily operations, including scheduling and organizing nursery resources.
- Communicated effectively with parents regarding children's progress and needs.
Child Caregiver
Miss Mandy's Christian Daycare
Brandon, MS
03.2002 - 05.2007
- Supervised daily activities and ensured safety of children in care.
- Developed age-appropriate educational programs to enhance learning experiences.
- Facilitated communication between parents and staff regarding children's progress.
- Mentored new caregivers on best practices for child engagement and safety protocols.
- Implemented creative play strategies to promote social development among children.
Education
No Degree - Elementary Education
Hinds Community College
Pearl, MS05-2007
High School Diploma -
Brandon High School
Brandon, MS05-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Document management
- Credit and collections
- Employee training
- Documentation and control
- Teamwork and collaboration
- Teamwork
Timeline
Office Manager
Beyond Therapy For Kids
05.2017 - 03.2026
Church Nursery Worker
Liberty Baptist Church
02.2010 - 05.2013
Children's Psychosocial Rehabilitation Technician
Region 8 Mental Health Center
05.2007 - 05.2017
Child Caregiver
Miss Mandy's Christian Daycare
03.2002 - 05.2007
No Degree - Elementary Education
Hinds Community College
High School Diploma -
Brandon High School