Rachel Drake
Midway,GA
Summary
Accomplished General Manager with a proven track record and over 15 years experience, enhancing operational efficiency and customer satisfaction. Skilled in fostering staff development and customer engagement, my leadership directly contributed to a positive, results-driven work environment. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Chili's Bar and Grill
12.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
General Manager
Barrier Island Brewing
04.2022 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Eighty Ocean Kitchen and Bar
03.2020 - 04.2022
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Associate of Science - Nursing
Licensed Practical Nurse
College Of Coastal GeorgiaSkills
Team Management
Inventory control and record keeping
Customer Engagement
Staff Management
Point of Sale (POS) system operation
Staff Scheduling
Recruitment
Recipes and menu planning
Customer Service
Recruitment and hiring
Purchasing
ServeSafe Manager
ServSafe Food Manager
Timeline
Restaurant Manager
Chili's Bar and Grill
12.2023 - Current
General Manager
Barrier Island Brewing
04.2022 - 12.2023
General Manager
Eighty Ocean Kitchen and Bar
03.2020 - 04.2022
Associate of Science - Nursing
Licensed Practical Nurse
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