Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Edouard

Orlando

Summary


Experienced Customer Service professional with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable, and attentive to customer needs.

Overview

7
7
years of professional experience
2024
2024
years of post-secondary education

Work History

Overnight Shift Leader

Planet Fitness
03.2024 - 03.2025
  • Coordinated with daytime management teams to relay pertinent information about store operations, employee concerns, or potential issues that arose during the overnight shift.
  • Acted as a liaison between upper management and nighttime staff members, communicating relevant updates, policy changes, or upcoming events to ensure consistent understanding across all levels of the organization.
  • Maintained a safe work environment by enforcing company policies, procedures, and safety guidelines.
  • Managed financial transactions.
  • Enhanced team productivity by delegating tasks and setting clear expectations for overnight shift employees.
  • Resolved conflicts between employees or customers professionally while maintaining a calm demeanor under pressure situations encountered during the overnight shift.

Marketing Director

Florida A&M University-Real Estate and Leadership Club
01.2020 - 04.2022
  • Created and implemented comprehensive marketing strategies to promote club events, opportunities, and initiatives targeted at the student body.
  • Generated engaging and relevant content for various marketing channels, including social media, newsletters, and promotional materials.
  • Managed and grew the club's social media presence by revamping the logo, creating content calendars and monitoring analytics to assess the effectiveness of campaigns.
  • Implemented initiatives to enhance student engagement and satisfaction through creative marketing approaches.

Cashier

Publix
08.2020 - 03.2021
  • Delivering top-notch customer service by warmly greeting customers and addressing their inquiries.
  • Efficiently weighing and scanning products to ensure accurate transactions.
  • Handling various forms of payment with precision and providing accurate change when required.
  • Managing cash transactions with attention to detail and accuracy.

Graphic Design Intern

Office of Communications, Florida A&M University
08.2018 - 01.2020
  • Produced numerous graphic design projects including logos, brochures, and flyers, utilizing Adobe Creative Suite and while aligning with the company's branding guidelines.
  • Assisted staff with daily office duties.
  • Performed data entry.
  • Collaborated with the Head Marketing Director to conceptualize and design compelling marketing materials.

Education

Bachelor of Science - Graphic Communication

Florida A&M University
Tallahassee, Florida

Skills

  • Customer service
  • Adobe Creative Cloud
  • Team Player
  • Business development
  • Staff training and development
  • Strong leadership
  • Positive attitude
  • Strong verbal and written communication

Timeline

Overnight Shift Leader

Planet Fitness
03.2024 - 03.2025

Cashier

Publix
08.2020 - 03.2021

Marketing Director

Florida A&M University-Real Estate and Leadership Club
01.2020 - 04.2022

Graphic Design Intern

Office of Communications, Florida A&M University
08.2018 - 01.2020

Bachelor of Science - Graphic Communication

Florida A&M University

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