Rachel Eggleston
Liverpool,NY
Summary
Dynamic customer service professional with a proven track record at Exxpress Tire Delivery, excelling in complaint handling and relationship building. Recognized for enhancing customer satisfaction through effective communication and critical thinking, fostering loyalty and repeat business. Committed to delivering exceptional service while maintaining meticulous records and leveraging product knowledge.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Exxpress Tire Delivery
11.2023 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Childcare Provider
Self Employed Out of Home
01.2020 - 09.2023
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Assistant Manager
Sonic Drive-in Chicago, Uptown
02.2015 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer satisfaction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
Associate Of Business Administration - Accounting And Finance
Onondaga Community College
Syracuse, NY05.2026
High School Diploma - Mathematics
C-NS
Cicero, NY06.2005
Skills
- Customer service
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
- Prioritization
- De-escalation techniques
- Multi-line phone talent
- Reading comprehension
- Delivery scheduling
Timeline
Customer Service Representative
Exxpress Tire Delivery
11.2023 - 10.2024
Childcare Provider
Self Employed Out of Home
01.2020 - 09.2023
Assistant Manager
Sonic Drive-in Chicago, Uptown
02.2015 - 05.2019
Associate Of Business Administration - Accounting And Finance
Onondaga Community College
High School Diploma - Mathematics
C-NS
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