Rachel El-Jamil
Bradenton,FL
Summary
Customer service and Previous International Flight Attendant, with experience in VIP client relations and travel management. Recognized for reliability, flexibility, and a polished and friendly approach.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Sheltair Aviation
Sarasota, Florida
11.2025 - Current
- Welcoming high profile and high worth individuals at Sheltair's New Private Aviation FBO in Sarasota.
- Ensuring passenger receives exemplary service and discretion. Coordinating with Catering, Fuelers and Ramp Agents, for a smooth and on-time travel experience.
In-Flight Wine Advisor
BlackRock inc.
Teterboro, USA
11.2021 - 06.2023
- Advised and recommended wine selections and pairings, for onboard consumption, enhancing experiences of high-profile financial figures and upscale clientele.
Customer Service Agent
Delta Air Lines
Washington Dulles Airport, USA
09.1997 - 02.2001
- Coordinated catering, fuelers, and baggage handlers to ensure on-time flight operations.
- Delivered accurate flight information to passengers and staff, enhancing communication and service.
Flight attendant
Excalibur Airways
London Gatwick, UK
03.1993 - 04.1996
- British Charter Airline serving popular vacation destinations.
- Demonstrated safety equipment and procedures, served beverages, meals, and snacks.
- Adapted to various schedules, including overnights and holidays, to meet operational needs.
Flight Attendant
Kuwait Airways
Kuwait City, Kuwait
01.1988 - 08.1990
- International First and Business Class In-flight Service aboard Kuwait Airways A300/A310 & Boeing 747's.
- Prepared and served premium food and drinks to enhance passenger experience.
- Adjusted service styles to meet diverse cultural expectations during flights.
- Coordinated with international crew to deliver seamless in-flight service.
Skills
- Customer Service
- In-flight service
- Food and beverage handling
- Communication skills
- Cultural awareness
- Emergency procedures
- Attention to detail
- Organization
- Knowledge of Fine Wines
- VIP relations
- Extensive International exposure
- Adaptability and flexibility
- High-profile engagement
Accomplishments
• Extensive World Travel, living in a number of countries including United Kingdom, USA, Kuwait, Dubai, Austria, Indonesia and Portugal. Embracing and respecting local traditions and Etiquette.
Timeline
Customer Service Representative
Sheltair Aviation
11.2025 - Current
In-Flight Wine Advisor
BlackRock inc.
11.2021 - 06.2023
Customer Service Agent
Delta Air Lines
09.1997 - 02.2001
Flight attendant
Excalibur Airways
03.1993 - 04.1996
Flight Attendant
Kuwait Airways
01.1988 - 08.1990