Rachel Fearn
Boone,NC
Summary
Committed and hardworking in multiple positions with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and extensive experience in high-volume settings.
Overview
5
5
years of professional experience
Work History
Barista/Cashier
Betty's Biscuit Truck
Boone, North Carolina
09.2021 - Current
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance to 100 customers per day.
- Helped the company increase sales and social media recognition.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Server
Beacon Butcher Bar
Boone, North Carolina
08.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Dining Staff Supervisor
Abbotswood At Stonehenge
Raleigh, North Carolina
08.2019 - 08.2021
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Hostess
Leesville Tap Room
Raleigh, North Carolina
07.2018 - 07.2019
- Cultivated positive guest relations by managing information and orchestrating efficient seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Conducted dining room and server checks to assess readiness for expected customer loads.
Sales Representative/Buyer Specialist
Plato's Closet
10.2017 - 06.2018
- Maintained appropriate inventory levels based on management direction and customer demand.
- Analyzed and reviewed reorder report recommendations for daily and weekly replenishment, making recommendations on product offerings based on consumer data.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC06.2024
High School Diploma -
Leesville Road High School
Raleigh, NC06.2020
Skills
- Reliable and Responsible
- Problem Solving
- Work Task Prioritization
- Cooperative Attitude
Additional Information
- Supplemental peer notetaker for the Office of Disability Resources at Appalachian State University.
- Completed fall internship at Oxendine and Barnes PLLC. Handled reports and confidential information with care and efficiency.
References
Nikolai Beer
- Front Of House Manager at Beacon Butcher Bar
- (828)865-0087
- eat@boonebeacon.com
Zach Anderson
- Manager at Betty's Biscuits
- (919)971-9690
- bettysbiscuitsnc@gmail.com
Traci Goodson
- Dining Manager at Abbotswood at Stonehenge
- (817)718-3935
Timeline
Barista/Cashier
Betty's Biscuit Truck
09.2021 - Current
Server
Beacon Butcher Bar
08.2021 - Current
Dining Staff Supervisor
Abbotswood At Stonehenge
08.2019 - 08.2021
Hostess
Leesville Tap Room
07.2018 - 07.2019
Sales Representative/Buyer Specialist
Plato's Closet
10.2017 - 06.2018
Bachelor of Science - Psychology
Appalachian State University
High School Diploma -
Leesville Road High School