Rachel Fearn
Boone,North Carolina
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Guest Service Manager
Beech Mountain Resort
10.2025 - Current
- Attended to customer needs, responding to questions, complaints and escalations.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Maximized performance by monitoring daily activities and mentoring team members.
Group Sales Department Head
Beech Mountain Resort
10.2025 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Server/Bartender/Shift Lead
Six Pence Pub
11.2023 - 09.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Maintained detailed knowledge of items, ingredients, and dietary accomodations to confidently answer questions and provide recommendations to insure satisfaction
- Trained and mentored new staff, bringing them up quickly to restaurant standards and service expectations
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Associate
Little Wing Ice Cream
08.2023 - 11.2023
- Built rapport with customers to recommend new items and encourage customers to make regular visits and purchases
- Accurately and efficiently operated point-of-sale systems
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves, and restocking items
- Assisted customers with questions, concerns, and purchases
Server
Beacon Butcher Bar
08.2021 - 06.2023
- Explained menu items and suggested appropriate options for food allergy concerns
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Demonstrated ability to interact with customers in a friendly and professional manner
Barista/Cashier
Betty’s Biscuit Truck
08.2021 - 01.2023
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance to over 100 customers per day
- Helped the company increase sales and social media recognition
- Operated cash register for cash and credit card transactions with excellent accuracy levels
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items, and sanitizing equipment to adhere to health department standards
Dining Staff Supervisor
Abbotswood at Stonehenge
08.2019 - 08.2021
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workers
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Cultivated positive guest relations by managing information and orchestrating efficient seating
Education
Bachelors of Science - Psychology
Appalachian State University
05-2024
High School Diploma - undefined
Leesville Road High School
NC05-2020
Skills
- Reliable and Responsible
- Problem Solving
- Work Task Prioritization
- Cooperative attitude
- Cash Handling
- Team Leadership
- Operations management
COURSEWORK
Psychology
Timeline
Guest Service Manager
Beech Mountain Resort
10.2025 - Current
Group Sales Department Head
Beech Mountain Resort
10.2025 - Current
Server/Bartender/Shift Lead
Six Pence Pub
11.2023 - 09.2025
Associate
Little Wing Ice Cream
08.2023 - 11.2023
Server
Beacon Butcher Bar
08.2021 - 06.2023
Barista/Cashier
Betty’s Biscuit Truck
08.2021 - 01.2023
Dining Staff Supervisor
Abbotswood at Stonehenge
08.2019 - 08.2021
High School Diploma - undefined
Leesville Road High School
Bachelors of Science - Psychology
Appalachian State University