Rachel Figueroa
Waller
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Shyftoff
04.2021 - Current
Caregiver Attendant
You're First
03.2019 - 07.2023
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Maintained detailed records of patient progress, facilitating informed decision-making by healthcare providers.
Cashier Assistant
Valero Gas Station
02.2021 - 03.2023
Pharmcy Tech
You're First
10.2017 - 03.2023
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Developed user-friendly website for community events, improving local engagement.
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
- Fostered supportive learning environment, facilitating peer-to-peer tech tutoring sessions.
- Enhanced public speaking skills by presenting tech findings at monthly meetings.
- Developed recycling program for electronic waste, promoting environmental responsibility.
- Improved project outcomes, meticulously documenting development phases.
Customer Service Representative
Arise Representative
03.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
Diploma - Hotel And Management
Penn Foster
Arizonia11-2024
Pharmacy Technician - Diploma
Penn Foster
Arizona10-2024
High School Diploma -
Cypress Springs High School
Cypress, TX06.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Shyftoff
04.2021 - Current
Cashier Assistant
Valero Gas Station
02.2021 - 03.2023
Caregiver Attendant
You're First
03.2019 - 07.2023
Customer Service Representative
Arise Representative
03.2019 - 04.2021
Pharmcy Tech
You're First
10.2017 - 03.2023
Diploma - Hotel And Management
Penn Foster
Pharmacy Technician - Diploma
Penn Foster
High School Diploma -
Cypress Springs High School
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