Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rachel Fletcher

Seattle,WA

Summary

My extensive background in management lead me to start my own business as a tattoo studio owner and operator, which I successfully ran remotely for 3 years. My experience with customer service and my passion for people is why I also have worked in the substance abuse and mental health field for over 5 years. As a highly organized, innovative, and client driven person I pride myself on always keeping my standards high, following through, and taking ownership in my work. I value clear communication, big ideas, and commitment as attributes for myself and my team. Recently I have moved to Seattle because I am an avid rock climber, and I am now seeking a job that will best utilize my abilities in customer service, organization, management, and finance.

Overview

5
5
years of professional experience

Work History

Resident Services Coordinator

Thrive Communities
07.2023 - Current
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.

Co-Founder & Owner

Fate And Fortune Tattoo Studio
01.2021 - 08.2023
    • Managed shop of over 12 artists.
    • Reconciled and balanced accounts in QuickBooks, as well as weekly payroll & tax filing. -Compiled statistical profit and loss reports monthly, quarterly, and annually in Excel.

Director of Operations

Moving Mountains Recovery
12.2022 - 07.2023
  • Hires, trains and manages team up to 20 employees.
  • Creates weekly schedule, responsible for filling in for all gaps in coverage. -Contributes to weekly leadership meeting, responsible for all day-to-day logistics.

Business Development Representative

Moving Mountains Recovery
11.2021 - 12.2022
  • Developed referral relationships with other local treatment centers.
  • Communicated with client regarding inquiry of program Presented program to therapists, hospitals, and other treatment facilities.

Case Manager

Apex Wellness Group
11.2019 - 11.2020
  • Followed up with pending legal cases, contacted attorneys and the district court.
  • Filed necessary FMLA claims, as well as short term and long-term disability.
  • Intervened on Crises.
  • Maintains clients record and reviewed notes.

Alumni Relations Coordinator

Transformations Treatment Center
01.2019 - 12.2019
  • Implementation of salesforce to track over 50 calls a day.
  • Host Alumni weekly groups and quarterly regional events.

Education

30 Credits in Foundational Studies

St. Petersburg College
Clearwater, FL

High School Diploma -

Mavericks High School
Largo, FL

Skills

    • Salesforce
    • Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
    • Quickbooks
      • Proficient in both KIPU and Sunwave EMR
      • Digital Marketing
      • Time management

References

Brenda Strauss

VP of Operations at Moving Mountains Recovery (973) 479-0752

Tamara Evans, MS, RMHCI, NCC

Primary Therapist at Caron Treatment Center (954) 552-0552

Chloe Petruzzo

Direct of Admissions at Time Wellness Treatment center (631) 764-9420

Timeline

Resident Services Coordinator

Thrive Communities
07.2023 - Current

Director of Operations

Moving Mountains Recovery
12.2022 - 07.2023

Business Development Representative

Moving Mountains Recovery
11.2021 - 12.2022

Co-Founder & Owner

Fate And Fortune Tattoo Studio
01.2021 - 08.2023

Case Manager

Apex Wellness Group
11.2019 - 11.2020

Alumni Relations Coordinator

Transformations Treatment Center
01.2019 - 12.2019

30 Credits in Foundational Studies

St. Petersburg College

High School Diploma -

Mavericks High School

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