Rachel Flores
Summary
Experienced Medical Assistant of 9 years with a strong background in patient intake and care management. Skilled in training new staff and optimizing clinic workflows, contributing to improved patient experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Leader
Central California Pain Clinics
07.2021 - Current
- Assisted with patient intake, including medical history and vital sign documentation.
- Coordinated appointment scheduling and follow-ups to optimize clinic workflow.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Prepared examination rooms and maintained cleanliness to support patient safety.
- Supported physicians during procedures by providing necessary instruments and materials.
- Trained new staff on clinic protocols and best practices for efficient operations.
- Supervised daily operations of medical assistant team, ensuring compliance with protocols and standards.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Called and faxed pharmacies to submit prescriptions and refills.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
Medical Assistant
LAGS Medical Centers
05.2017 - 05.2021
- Managed patient scheduling and appointments, ensuring efficient workflow in a busy medical office.
- Maintained accurate patient records using electronic health record (EHR) systems to enhance data accessibility.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
East Bakersfield High
Bakersfield, CAMedical Assistant
UEI College
Bakersfield, CA05-2018
Skills
- HIPAA regulations knowledge
- Appointment coordination
- Client support
- Proficient in medical terminology
- Vital sign evaluation and documentation
- Patient care management
- Dependable team collaborator
- Certified CPR
Timeline
Medical Assistant/Leader
Central California Pain Clinics
07.2021 - Current
Medical Assistant
LAGS Medical Centers
05.2017 - 05.2021
High School Diploma -
East Bakersfield High
Medical Assistant
UEI College