Rachel Flores-Savedra
Albuquerque,NM
Summary
Dynamic bartender with expertise from Chili's Bar and Grill, skilled in mixology and customer service. Proven ability to upsell premium brands and enhance guest experiences through personalized drink recommendations. Committed to maintaining high sanitation standards and fostering a vibrant atmosphere, ensuring customer satisfaction and repeat business.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
Chilis's Bar and Grill
Albuquerque, NM
01.2021 - 03.2025
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Resolved customer complaints in a professional manner.
- Attended regular training sessions to stay updated on new products or trends.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Upsold customers from shelf to premium brands to help boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Poured wine, beer and cocktails for patrons.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Cleansed glasses with sanitizing solution after each use.
- Greeted frequent visitors by name and explained new promotions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Greeted guests with friendliness and professionalism.
- Assisted with customer requests and answered questions to improve satisfaction.
Skills
- Customer service
- Drink preparation
- Inventory management
- POS systems
- Alcohol awareness
- Food pairing
- Upselling techniques
- Sanitation practices
- Time management
- Safety protocols
- Sales promotion
- Preparing garnishes
- Bar restocking
- Proficient in mixology
- Liquor restocking
- Memory retention
- Safe serving practices
- Changing beer kegs
- Maintaining a clean bar
- Safe food handling procedures
- Handling difficult customers
- Menu memorization
- Highly reliable
- New hire training
- Hospitality service expertise
- Responsible alcohol service
- Bar service preparation
- Food service
- Cash register operation
Certification
* Alcohol Servers License
* Food handlers card
Timeline
Bartender
Chilis's Bar and Grill
01.2021 - 03.2025
* Alcohol Servers License
* Food handlers card