Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Rachel Fustos

Ames

Summary

Dynamic professional with extensive experience in employee training and customer service at Chick-fil-A. Proven ability to monitor performance and resolve conflicts effectively, ensuring high standards of safety and satisfaction. Skilled in communication and food safety, consistently fostering a positive environment that enhances team productivity and customer engagement. Highly-motivated employee with adesire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Crew Trainer

Chick-fil-A
Ames
08.2024 - 07.2025
  • Monitored the performance of crew members in the field, providing feedback and guidance when needed.
  • Ensured that all safety protocols were followed during training sessions.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Resolved customer complaints in a professional and courteous manner.
  • Cross-trained in other areas such as bussing tables or bartending if needed.
  • Greeted customers and provided friendly customer service.
  • Assisted with training new front of house employees on procedures and policies.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.

Assistant Manager

Jerry's Pizza
Sioux City
10.2020 - 07.2024
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Home Schooled
My Home
05-2021

Skills

  • Employee training
  • Safety protocols
  • Customer service
  • Performance monitoring
  • Conflict resolution
  • Food safety understanding
  • Communication skills
  • Customer engagement

Affiliations

  • Working on cars and fixing simple repairs.
  • Crafting my own gaming PC builds from scratch.
  • Hiking beautiful tree filled paths.
  • Singing and playing ukulele or guitar.
  • Cooking yummy treats for friends or family.
  • Reading any genre of books.
  • Putting puzzles together
  • Hanging out with friends and family.

Languages

Spanish
Limited

References

References available upon request.

Timeline

Crew Trainer

Chick-fil-A
08.2024 - 07.2025

Assistant Manager

Jerry's Pizza
10.2020 - 07.2024

High School Diploma -

Home Schooled

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