Rachel Gamero Perez
Dallas,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Mental Pain and Trauma Center
11.2023 - 08.2024
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Used Psyquel to maintain electronic patient files, successfully maintaining over 2000 patient files.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Respected patients by recognizing rights and maintaining confidentiality.
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Patient Services Coordinator
Healthcare Associates of Texas
01.2022 - 11.2023
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Answered over 100 telephone calls per hour to handle rescheduled, missed and reassigned visit requests.
- Used ECW to maintain electronic patient files, successfully maintaining over 3000 patient files.
- Verified patient's insurance eligibility and benefits coverage.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Contacted insurance company to verify patient coverage before visit.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Collected patient co-pay and issued receipt to confirm payment.
- Respected patients by recognizing rights and maintaining confidentiality.
Education
Skills
- Microsoft office, Google office
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
Goals
acquire new experiences job wise, attend college, become an ER nurse
Extracurricularactivities
Medical terminology, anatomy, child development, health
Hobbies and Interests
travel, movie theater fan, reading
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Mental Pain and Trauma Center
11.2023 - 08.2024
Patient Services Coordinator
Healthcare Associates of Texas
01.2022 - 11.2023
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