Rachel Gannon
Houston,TX
Summary
Award winning server/bartender looking to rejoin the workforce and leverage my skills in customer service and sales to obtain a position where I can be challenged and presented with competitive career advancements. People oriented individual with attention to detail and a positive attitude. Skilled at operating in fast-paced environments with demanding objectives. Available for any shift.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Chili’s Bar and Grill
Webster , TX
09.2014 - 02.2018
- Known for relationship building with customers
- Accurately processed cash and card payments
- Met or exceeded sales targets on consistent basis with proactive promotional strategies
- Exceeded HR expectations by implementing hospitality with each guest and maintaining an above average ‘intent to return’ score for 4 years
- Extensive training in customer service and deescalation
- Multitasked with the use of consolidation for 4 years
- Displayed professionalism and patience by training new employees
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
Cashier
Price Chopper
Platte City, MO
04.2014 - 08.2014
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated cash register, collected payments and provided accurate change.
- Provided adequate customer service to customers
- Resolved issues regarding customer complaints and escalated worsening concerns to management for remediation
- Trained new team members in cash register operation, stock procedures and customer service.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Wendy’s
Platte City, MO
05.2012 - 09.2012
- Trained new team members in cash register operation, stock procedures and customer service.
- Processed customer payments quickly and returned exact change and receipts.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices
- Effectively worked with teammates and openly invited coaching from management team.
Education
GED -
Platte County High School
Platte City, MO09.2013
Skills
- Problem-solving
- Interpersonal relationships
- Customer service
- Proficient in Microsoft word
- Expert in sanitization
- Effective customer upselling
- Sales Techniques
- Proper phone etiquette
- Training new employees
Timeline
Server/Bartender
Chili’s Bar and Grill
09.2014 - 02.2018
Cashier
Price Chopper
04.2014 - 08.2014
Cashier
Wendy’s
05.2012 - 09.2012
GED -
Platte County High School