Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals using years of knowledge in leadership with analytical and HR experience.
Overview
16
16
years of professional experience
Work History
AREA MANAGER I & II
AMAZON
11.2018 - Current
Support, mentor, and motivate the hourly workforce.
Manage safety, quality, productivity, and customer delivery promises.
Collaborate with all support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans to meet business objectives.
HR responsibilities: schedule coding, time clock corrections, policy enforcement, interviewing, and lead appeals processes.
YoY BP Improvement CI- Annual savings of $1,070,829.96. Reduced average weekly defects from 24,719 down to 16,768, which is a decrease of 7,951. The reduction of weekly defects relates to a weekly cost saving of $20,592.88, at a cost per package DEA defect of $2.59.
Inbound CI- Annual savings of $578,647.00. Reduced the amount of inbound labor hours, inbound safety incidents, and developed standard work for Gaylord runners.
A1 Missort Improvement Plan CI: Parts 1 and 2 - Annual savings of $346,800. Containerizing fluid-loaded A1 boxes to reduce the amount of missorts on CP71, 72, and 74. Part 1 for BWI1, Part 2 for MEM2.
Outbound Remap CI - Annual savings of $2,750,681.00. Reduced downtime and increased productivity in outbound by standardizing market placement. Used the sorter to balance configurations of markets, to maintain balance.
Cross-Belt Collecting CI- Annual savings of $1,775,292.82 O Retrieving thousands of packages per day left under the sorter many missing CPT @ $14.53 per package. Implemented across all sorts, 4 times each day.
DEA CHAMPION
AMAZON
04.2020 - 11.2022
Bridge daily accuracy metrics to GM and Regional Managers.
Lead virtual training sessions for CVG9 and Midwest Region.
Detailed analysis and record keeping provided to shareholders.
Metrics shared with building to improve overall accuracy.
TRX MANAGER
AMAZON
04.2020 - 11.2022
Oversee team of 6 ship clerks' daily tasks.
Correspond with multiple shipping companies and their contacts
Use multiple shipping company’s software to ship and track packages
Coordinate trailers to corresponding dock doors and cross docks using SSP
Troubleshoot shipping problems and errors to resolution
Ensure trailer utilization is maximized to control transportation costs
Ensure on-time dock performance
PROCESS ASSISTANT
AMAZON
10.2017 - 11.2018
Proficient in outbound, problem solve, inbound, flat sort, and sorter control
International Gatekeeper CI- Annual savings of $345,755.00.
FULFILLMENT ASSOCIATE
AMAZON
09.2016 - 10.2017
Proficient in outbound, inbound and problem solve
TEACHER
BRIGHT HORIZONS GO CHILD DEVELOPMENT CENTER
06.2012 - 10.2016
4 years of experience with 2-4 year olds in classroom setting up to 24 students
Design lesson plans that are strategically organized to meet state and facility curriculum
Implementing and developing emerging curriculum from guidance set at the administrational level
Improved cognitive, emotional, behavioral and social skills of students
Ensured open communication with parents and administration on lesson planning and implementation of curriculum
Organization of daily, weekly, and monthly lesson plans and activities
CUSTOMER SERVICE
SHOWCASE CINEMAS
07.2008 - 07.2013
Trained new hires to meet workplace expectations and follow operational procedures set from corporate levels
Designed weekly schedule to fit within a corporate labor budget that improved labor cost by 4%
Assist with customer concerns while displaying the upmost professionalism and customer service
Assisted in design and implementation of new workplace standards and operations
Education
Associates of Science - Early Childhood Education
University of Cincinnati
01.2013
Bachelor of Arts - Psychology and Child Development
Southern New Hampshire University
Skills
Process Improvement
Organizational Skills
Labor Cost Analysis
Production Planning
Management
Labor Planning
Leadership
Mentoring
Analysis Skills
Production Management
Supply Chain
Customer Service
Microsoft Office 365
Coupa
Concur
SQL
PowerBI
Teaching
References
References available upon request.
Timeline
DEA CHAMPION
AMAZON
04.2020 - 11.2022
TRX MANAGER
AMAZON
04.2020 - 11.2022
AREA MANAGER I & II
AMAZON
11.2018 - Current
PROCESS ASSISTANT
AMAZON
10.2017 - 11.2018
FULFILLMENT ASSOCIATE
AMAZON
09.2016 - 10.2017
TEACHER
BRIGHT HORIZONS GO CHILD DEVELOPMENT CENTER
06.2012 - 10.2016
CUSTOMER SERVICE
SHOWCASE CINEMAS
07.2008 - 07.2013
Associates of Science - Early Childhood Education
University of Cincinnati
Bachelor of Arts - Psychology and Child Development