Rachel Gibford
Phoenix,Arizona
Summary
Professional and guest-oriented individual looking to work within an ever growing organization that offers opportunity to expand within the company. I strive to maintain a professional work environment by achieving goals set before me. I wish to contribute my current skills and attend to guest's needs to create personalized and memorable experiences.
Overview
11
11
years of professional experience
Work History
Assistant Front Desk Manager/ Night Audit
Arizona Grand Resort and Spa
08.2018 - Current
- Maintain knowledge of resort rooms, amenities and services
- Provide personalized experiences throughout the guest's stay
- Review house setup including group and VIP arrivals
- Professionally resolve guest challenges, documenting all challenges in writing
- Audit and reconcile financial and statistical reports.
- Create and send out Front Desk Schedule every week.
- Hire, train, and supervise front office employees, ensuring they provide excellent guest services and enforce hotel policies.
- Handle the front desk labor hours, budget and order office supplies as needed.
Server
Cheesecake Factory
08.2016 - 05.2020
- Personal representation of the overall hospitality of the restaurant
- Assist high-volumes of guests and create memorable experiences
- Ensure all guest needs are met to the best of my abilities.
Server
Caesars Entertainment
03.2013 - 08.2016
- Anticipate, identify and fulfill guest's needs to ensure their return
- Ensure a fun filled, entertaining and exciting environment
- Maintain guest knowledge to prevent issues as the night goes on.
Education
Maricopa High School
Maricopa, AZSkills
- Highly responsible and reliable
- Proactive and takes initiative
- Upbeat, outgoing and positive
- Works well under pressure
- Organized and clean
- Proficient communicator
- Detail oriented
References
Available upon request
Timeline
Assistant Front Desk Manager/ Night Audit
Arizona Grand Resort and Spa
08.2018 - Current
Server
Cheesecake Factory
08.2016 - 05.2020
Server
Caesars Entertainment
03.2013 - 08.2016
Maricopa High School
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