Graziela Scelsi
Trump Royal
opa locka,FL
15
years of professional experience
Results-driven professional with extensive experience in hospitality and customer service. Known for mentoring new staff and maintaining operational excellence while resolving conflict and concerns effectively. Aiming to enhance team performance and guest satisfaction.
Work History
Night Front Desk Assistant Manager
2 Years 8 Months- Managed front desk operations, ensuring seamless residential needs check-in and check-out for guests.
- Trained and mentored new staff on customer service protocols and residency policies.
- Developed and maintained positive relationships with residents
- Oversaw nightly audits and residential security, accuracy and compliance.
- Coordinated with housekeeping and maintenance departments to address any urgent issues promptly.
- Ensured timely communication within the team by utilizing appropriate channels such as emails and logbooks.
Customer Service Representative
3 Years 6 Months- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Responded to escalated calls to ensure guest satisfaction
Chiropractic Assistant
2 Years 4 Months- Assisted in patient intake, ensuring accurate information collection and efficient scheduling.
- Managed front desk operations, maintaining a welcoming environment for patients and visitors.
- Supported chiropractic staff by preparing treatment rooms and ensuring necessary supplies were available.
- Educated patients on care plans, fostering understanding of treatment processes and expectations.
Front Desk Receptionist
3 Years 10 Months- Managed front desk operations, ensuring efficient patient check-in and check-out processes.
- Coordinated appointment scheduling using electronic health record systems to optimize clinic workflow.
- Provided excellent customer service, addressing patient inquiries and resolving issues with sensitivity and professionalism.
- Implemented office procedures that improved overall patient experience and operational efficiency.
- Greeted guests at front desk and provided alternative solutions for therapy.
Aircraft Security
4 Years 2 Months- Maintained cleanliness and reviewed the checklist to confirm all items were addressed.
- Secured plane from any weapons, bombs and lost and found items
- Lead of department to maintain work environment in a secure setting
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
Education
- Counseling Psychology
High School Diploma
Skills
Reliable and Responsible
Team player mindset
Staff training
Problem-solving skills
Customer service expertise
Hospitality services
Sales and upselling
Trilingual Spanish
English
Italian
Timeline
Night Front Desk Assistant Manager
Trump Royal
06.2023 - 02.2026Read More
Customer Service Representative
ATA Travel Services
01.2022 - 07.2025Read More
Chiropractic Assistant
Icon Medical Centers
03.2020 - 07.2022Read More
Front Desk Receptionist
Icon Medical Centers
05.2016 - 03.2020Read More
Aircraft Security
Ready Jet, FLL
03.2011 - 05.2015Read More
Miami Dade College
from Counseling Psychology
Read More
Dr. Micheal M. Krop Sr High School
High School Diploma
Read More