Rachel Golubowicz
Ansonia,CT
Summary
EXCELLENCE IN CUSTOMER SERVICE
Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Seeking long term full time work in an HVAC related field where my true excellence is providing customer care and service. Typing,
Scheduling, phone skills and organizing and prioritizing calls are some of the skills I have used over the years to ensure a solid foundation within my work environment.
Overview
6
6
years of professional experience
Work History
Install Coordinator
Astacio Sila
Norwalk, Connecticut
09.2024 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
HVAC Dispatcher
Astacio Sila
Norwalk, Connecticut
03.2023 - 09.2025
- Moving appointments to make room for appointments.
- Prepared daily work and run schedules.
- Customer care follow up
- Received and dispatched calls for emergency no heat or no hot water calls
- Kept detailed and updated records of calls in physical and electronic databases.
- Documented services performed, operations information, and dispatch details in system.
- Record keeping in Service Titan System
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Service Coordinator
Tri-Lift Ct
New Haven , CT
09.2022 - 02.2023
- Updated internal systems with information related to new or revised services.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Liaised between client and technician to keep parties fully informed.
- Provided customer service to ensure client satisfaction.
- Worked with technicians to complete paperwork within designated time.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Coordinated delivery of services to clients, ensuring timely and efficient support.
Emergency Services Dispatcher
Town of Watertown, CT
Watertown,Ct, Wisconsin
04.2019 - 03.2022
- Use of the 911 system
- Use of COLLECT
- Use of JEB -to locator criminal background information
- Numerous training for call taking strategies.
- Radio communication
- Dispatching paper emergency units to the proper calls
- Making decisions in difficult moments or situations.
- Worked so the multi agencies to gather resources
- Dispatch police, Fire, EMS
Education
Cosmetology
Oxford Academy Of Hair Design
Seymour, CT07-2011
High School Diploma -
Joseph A Foran High School
Milford, CT06-1998
Skills
- Proper phone etiquette
- Radio to radio
- Excel
- Word
- Service Titan
- Teams
- Excellence in customer service
- Outlook
Timeline
Install Coordinator
Astacio Sila
09.2024 - Current
HVAC Dispatcher
Astacio Sila
03.2023 - 09.2025
Service Coordinator
Tri-Lift Ct
09.2022 - 02.2023
Emergency Services Dispatcher
Town of Watertown, CT
04.2019 - 03.2022
Cosmetology
Oxford Academy Of Hair Design
High School Diploma -
Joseph A Foran High School
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