HILARY PETTY
Valdosta
Summary
Strategic Retail Merchandiser with a robust track record at The Home Depot Store, enhancing customer experiences and sales through expert visual merchandising and inventory management. With 10+ years dedicated to customer service and 3 years in management roles, I've developed a thorough understanding of data-driven strategies and collaborative teamwork, which are essential for maintaining high-quality operations and meeting standards.
Overview
14
14
years of professional experience
Work History
Install Coordinator
TLC Tristate Laundry
Valdosta
04.2024 - 09.2025
- Coordinated installation schedules for laundry equipment across multiple client locations.
- Communicated with clients to understand installation requirements and preferences.
- Collaborated with technicians to ensure efficient equipment setup and operation.
Retail Merchandising Specialist
The Home Depot
Valdosta
09.2014 - 02.2024
- Orchestrated compelling product displays to optimize visual appeal and drive sales.
- Implemented inventory management strategies to maintain optimal stock levels and minimize out-of-stock situations.
- Collaborated with cross-functional teams to execute promotional campaigns and events, resulting in increased foot traffic and revenue.
- Utilized data analysis and market trends to inform merchandising decisions and drive product placement strategies.
- Facilitated scheduling and coordination of services and deliveries to ensure efficient store operations.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
- Contributed to team success through effective communication, collaboration, and a proactive approach to problem-solving.
- Certified Forklift Operator with four years of hands-on experience.
Assistant Manager
Murphy USA
Valdosta
09.2012 - 09.2015
- Assisted in the day-to-day operations of the gas station, including opening/closing of the store, supervising staff, managing inventory, and ensuring compliance with company policies and procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a clean and safe environment for patrons.
- Implemented efficient cash handling procedures, including balancing cash drawers, and reconciling daily transactions.
- Collaborated with management to develop and execute strategies to increase sales and profitability, including promotional campaigns and merchandising initiatives.
- Conducted training sessions for new employees to ensure they were knowledgeable about company policies, safety procedures, and customer service standards.
- Monitored fuel levels and coordinated deliveries to maintain adequate inventory levels and minimize downtime.
- Prepared and submitted reports on sales performance, inventory levels, and operational efficiency to upper management.
Guest Services Associate
Herschend Family Entertainment
Valdosta
05.2011 - 04.2014
- Welcomed and assisted guests in a courteous and professional manner, providing information on park attractions, amenities, and services.
- Resolved guest inquiries, complaints, and issues promptly and effectively to ensure a positive guest experience.
- Processed ticket sales, reservations, and transactions accurately using point-of-sale systems and adhering to cash handling procedures.
- Collaborated with other departments, including operations, maintenance, and security, to address guest concerns and maintain a safe and enjoyable environment.
- Gift Shop Merchandising, Inventory Management, & Loss Prevention.
- Operated and ensured the safe operation of theme park attractions, prioritizing guest safety and enjoyment.
- Ensured the safety and well-being of patrons as a vigilant lifeguard during designated shifts when needed.
Education
High School Diploma -
Lanier County High School
Lakeland, GeorgiaSkills
- Customer Service
- Management
- Retail Merchandising
- Product Inspection
- Microsoft Office Suite
- Regulatory Compliance
- Safety Procedures
- Inventory Management
- Planning
- Fork Lift Operation
- Cash Register Operations
- Conflict Resolution
- Loss Prevention
- Phone Etiquette
- Attention to Detail
References
- Anthony Brown, Direct Supervisor, The Home Depot Store, (229) 834-7199, christinarowe2018@gmail.com
- Marvin Davis, Work Colleague, The Home Depot Store, (850) 673-9093, christinarowe2018@gmail.com
- Christina Rowe, Personal Colleague, TLC Tri-State Technical Services, (229) 588-1277, christinarowe2018@gmail.com
Awards
Awarded multiple Homer Awards for excellence in customer service, teamwork, innovation, and leadership.
Timeline
Install Coordinator
TLC Tristate Laundry
04.2024 - 09.2025
Retail Merchandising Specialist
The Home Depot
09.2014 - 02.2024
Assistant Manager
Murphy USA
09.2012 - 09.2015
Guest Services Associate
Herschend Family Entertainment
05.2011 - 04.2014
High School Diploma -
Lanier County High School