Rachel Gomez
San Antonio
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Server
Pockets Billiards
San Antonio, TX
08.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed food and beverage orders efficiently, maintaining accuracy in order delivery.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in inventory management, contributing to stock control and waste reduction efforts.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
CNA
TSAOG
San Antonio, TX
09.2023 - 12.2023
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs accurately.
- Implemented effective communication strategies to relay patient needs to healthcare team.
- Trained new CNAs on proper caregiving techniques and facility protocols.
- Monitored patient progress and reported changes to nursing staff promptly for timely interventions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Certified Nursing Assistant
Christus Health
333 N Santa Rosa St
07.2022 - 03.2023
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Cashier
Whatburger
San Antonio, TX
01.2022 - 06.2022
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to customers, increasing revenue.
Assistant Supervisor
SeaWorld Parks & Resorts
San Antonio, TX
03.2021 - 10.2021
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Set overall vision and provided team leadership.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained safety records and accident reports for human resources.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Trained assembly finishers and evaluated quality of work.
- Submitted documentation and reports to upper management.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Guest Advocate
Target
San Antonio, TX
11.2019 - 01.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
Cashier
Whatabuger
San Antonio, TX
01.2019 - 11.2019
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
Education
Certificate - Nursing
Southern Careers Institute Inc
San Antonio, TX10-2021
High School Diploma -
James Madison High School San Antonio Tx
5005 Stahl Rd05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Memory retention
- Sales expertise
- Performance improvement
- Suggestive selling
Timeline
Server
Pockets Billiards
08.2025 - Current
CNA
TSAOG
09.2023 - 12.2023
Certified Nursing Assistant
Christus Health
07.2022 - 03.2023
Cashier
Whatburger
01.2022 - 06.2022
Assistant Supervisor
SeaWorld Parks & Resorts
03.2021 - 10.2021
Guest Advocate
Target
11.2019 - 01.2021
Cashier
Whatabuger
01.2019 - 11.2019
High School Diploma -
James Madison High School San Antonio Tx
Certificate - Nursing
Southern Careers Institute Inc