Rachel Greenwood
South Elgin,IL
Summary
Self-motivated and an accomplished professional with 10 plus years of experience in customer service and management. Proven ability to increase profits and customer satisfaction while managing and training staff. Experience with generating lead sales, identify and assess customer needs, build a sustainable relationship with customers, handle customer complaints, provide product recommendations, and drive customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Monitor Technologies
07.2021 - Current
- Coordinate with our production controller to maintain prompt delivery and customer satisfaction scores
- Resolve complaints quickly and efficiently through effective communication techniques and problem-solving abilities
- Maintain up-to-date knowledge of company products and services to provide accurate information to customers
- Building relationships with the customer with prompt service and tailored sales experience.
Manager
Jamrah Middle Eastern Cuisine
01.2019 - 07.2021
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Arts -
Auguste Escoffier Culinary School
01.2024
Dekalb High School
01.2013
Skills
- Customer Service
- Sales
- Service Management
- Microsoft Office
- Detail Oriented
- Training/Development
- Culinary Trained
- Recruiting and Interviewing
References
Available upon request
Timeline
Customer Service Manager
Monitor Technologies
07.2021 - Current
Manager
Jamrah Middle Eastern Cuisine
01.2019 - 07.2021
Associate of Arts -
Auguste Escoffier Culinary School
Dekalb High School
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