- I enjoy helping others and giving back to the community
- Enjoy participating in church impact activities for overall physical and mental well-being
- Offering time and support to shelters for the homeless, women, and animals
- Passionate about balancing physical health with mental and emotional wellness
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Homelessness Outreach
- Personal Development and Self-Improvement
Rachel Grimes
Glen Burnie,MD
Summary
Results-driven professional with a strong background in restaurant management. Proven expertise in staff supervision, inventory management, and customer engagement, leading to enhanced service quality and operational efficiency.
Overview
16
16
years of professional experience
Work History
Restaurant Owner
Lakeside Restaurant
Lanexa, VA
01.2014 - 09.2018
- Supported operational efficiency by maintaining compliance with health and safety standards.
- Mastered inventory management systems to optimize stock tracking and minimize waste.
- Conducted training programs to improve staff proficiency in customer service and menu familiarity.
- Established partnerships with suppliers to secure premium ingredients for menu offerings.
- Managed payroll, daily deposits, and cost controls.
- Developed foundational knowledge of POS systems for processing transactions effectively.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and all employees.
- Identified team weak points and implemented corrective actions to resolve concerns.
Bar Manager
Rockahock Campgrounds (Rock's River Roadhouse)
Lanexa, VA
04.2009 - 10.2012
- Managed daily operations, ensuring excellent customer service and staff performance.
- Developed innovative cocktail menus, enhancing guest experiences and driving sales.
- Trained and mentored staff on beverage preparation and service standards.
- Monitored inventory levels, minimizing waste and optimizing stock management.
- Collaborated with suppliers to negotiate contracts and secure quality products.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Booked all entertainment
Secretary
Aspect Home Improvments
Hanover, MD
03.2003 - 09.2011
- Managed scheduling and appointment coordination for multiple departments, ensuring efficient workflow.
- Developed and maintained filing systems, improving document retrieval times and organization.
- Assisted in preparing reports and presentations, enhancing communication across teams.
- Facilitated communication between clients and management, streamlining information flow.
- Oversaw office supply inventory, negotiating with vendors to reduce costs while maintaining quality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
GED -
North County
Glen Burnie, MDSkills
- Staff supervision
- Customer engagement
- Vendor relations
- Staff management
- Inventory management
- Staff hiring
- POS system operation
- Schedule coordination
- Customer service
- Team leadership
- Money handling
- Employee supervision
Interests
Timeline
Restaurant Owner
Lakeside Restaurant
01.2014 - 09.2018
Bar Manager
Rockahock Campgrounds (Rock's River Roadhouse)
04.2009 - 10.2012
Secretary
Aspect Home Improvments
03.2003 - 09.2011
GED -
North County