RACHEL GUTOVONA
Austin,Texas
Summary
Highly motivated and skilled insurance professional with over a year of experience across roles as an Insurance Underwriter, Claims Technician, and Front Desk Representative. Profound expertise in navigating the complexities of the insurance industry, demonstrating advanced knowledge in risk assessment, eligibility determination, and the nuances of claims adjustment processes. Holds a bachelor’s degree in financial management, underscoring advanced analytical capabilities and unwavering focus. Excels in multifaceted roles that demand adaptability, meticulous attention to detail, and a customer-centric approach.
Overview
3
3
years of professional experience
Work History
Front Desk Representative
Austin Marriott Downtown
Austin, Texas
08.2022 - Current
- Delivering exceptional service to guests, consistently exceeding expectations
- Efficiently checking guests in and out with a friendly and professional demeanor
- Adhering to all cash handling and accounting procedures, including credit and check cashing
- Developing an in-depth knowledge of hotel staff, services, operating hours, room details, rates, amenities, and surroundings.
Claims Technician
CBZ
11.2021 - 07.2022
- Analyzed and processed insurance proposal forms from potential customers, ensuring accuracy and completeness
- Gathered and documented all necessary information required for efficient claims processing
- Utilized standard practices to determine the legal status of insurance claims, verifying their legitimacy
- Conducted thorough examinations of claim details, checking for accuracy and completeness
- Proactively communicated with claimants, requesting additional evidence or documentation to support claims
- Facilitated immediate payments when claim circumstances allowed, ensuring timely financial assistance
- Conducted audits of claims to ensure adherence to proper procedures and protocols
- Responded to inquiries from both employees and claimants regarding workers' compensation benefits
- Composed routine letters and reports detailing the status and particulars of insurance claims.
Insurance Underwriter
Insurance Zone
01.2021 - 10.2021
- Conducted comprehensive risk assessments for insurance applications, evaluating factors such as health, financial status, and occupation
- Determined the eligibility of applicants based on the risk assessment, considering potential claims and financial impact
- Defined conditions of coverage, including coverage limits, deductibles, and special conditions
- Calculated insurance premiums in alignment with assessed risk and coverage requirements
- Issued insurance policies or made recommendations for modifications to mitigate risks
- Collaborated with insurance agents and brokers to gather additional information and clarify details
- Reviewed existing policies during renewals, making necessary modifications based on changing risk factors
- Stayed informed about industry trends, regulatory changes, and emerging risk assessment technologies.
Education
Bachelor’s degree in financial management -
Varsity College
Bachelor of Commerce in Financial Management -
Regent Business School
Skills
- Critical Thinking
- Interpersonal Skills
- Customer Service Excellence
- Claims Processing
- Analytical Thinking
- Detail Orientation
- Microsoft Office Proficiency (Excel included)
- Data Analysis
- Data Management
- Technical Troubleshooting
- Policy Analysis
- Multi-Line Phone Systems
- Correspondence Management
- Administrative Skills
- Effective Planning
Timeline
Front Desk Representative
Austin Marriott Downtown
08.2022 - Current
Claims Technician
CBZ
11.2021 - 07.2022
Insurance Underwriter
Insurance Zone
01.2021 - 10.2021
Bachelor’s degree in financial management -
Varsity College
Bachelor of Commerce in Financial Management -
Regent Business School
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