RACHEL GUZMAN
Groveland,US
Summary
Highly cooperative and empathetic, bringing wealth of knowledge in patient counseling. Adept at understanding and addressing patient concerns with patience, facilitating supportive and encouraging environment. Skilled in persuasive communication, ensuring patients feel heard, while collaboratively working with healthcare teams to provide comprehensive care. Passionate about making positive impact on patient well-being through empathetic and attentive interactions. Proven ability to drive sales.
Overview
19
19
years of professional experience
Work History
Refractive Sales/IOL patient counselor
Magruder Eye Institute
08.2012 - Current
- Provide personalized counseling to patients considering refractive surgery or IOL procedures.
- Collaborate with Ophthalmologists and other healthcare professionals to coordinate patient care.
- Develop and maintain relationships with potential and existing patients to drive sales and achieve revenue goals.
- Stay current on industry trends and advancements in refractive surgery.
- Build relationships with IOL representatives, Care Credit representatives, surgery coordinators, surgical center team.
- Detail-oriented in managing and posting all payments made by patients for upcoming surgeries, daily deposit reconciliation, understanding of EOB's
Ophthalmology Surgical Coordinator
Magruder Eye Institute
06.2007 - Current
- Ensured that necessary supplies were available prior to each procedure, working closely with vendors as needed.
- Provided excellent customer service to all patients, responding promptly to inquiries and concerns.
- Assisted in scheduling and coordinating ophthalmology surgical procedures for patients, including pre-operative and post-operative care.
- Basic knowledge of Health Insurance plan options and coverage levels.
Ophthalmic Scribe
Magruder Eye Institute
06.2006 - Current
- Assisted in minor surgical procedures.
- Utilized knowledge of anatomy, pathology, pharmacology, medical terminology and coding principles to support physician documentation.
- Assisted physicians with clinical operations during eye exams, such as pupil dilation and retinal imaging.
- Accurately documented patient medical history and ophthalmic exam findings into the electronic health record system.
Education
Associates - General Studies
Suffolk County Community College
06.2022
Medical Assistant - Healthcare
Keiser University
01.2006
Skills
- Payment processing
- Data entry proficiency
- Accuracy and speed
- HIPAA compliance
- Clinical documentation
- Bilingual: Fluent in English and Spanish
Timeline
Refractive Sales/IOL patient counselor
Magruder Eye Institute
08.2012 - Current
Ophthalmology Surgical Coordinator
Magruder Eye Institute
06.2007 - Current
Ophthalmic Scribe
Magruder Eye Institute
06.2006 - Current
Medical Assistant - Healthcare
Keiser University
Associates - General Studies
Suffolk County Community College
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