Rachel Haden
Alexandria,VA
Summary
Dedicated Hospitality Professional: With a passion for creating unparalleled experiences, I consistently strive to ensure every guest encounter is memorable. My energy and charisma drive my commitment to exceed guest expectations at every opportunity.
Overview
10
10
years of professional experience
Work History
Server
Sweetwater Tavern
Merrifield, VA
11.2023 - Current
- Dynamic and customer-focused with a proven record of accomplishment while delivering exceptional dining experiences in a Great American Restaurant setting. Adept at providing attentive and personalized service, I excel in taking accurate orders, ensuring timely delivery of food and beverages, and creating a positive atmosphere for guests as well as coworkers. Possess effective communication skills, attention to detail, and commitment to upholding the highest standards of customer satisfaction.
Cocktail Server
Acropolis Steak House
Portland, OR
09.2021 - 08.2023
- Provided world class customer service going above and beyond to ensure the customers needs were met. Took drink and food orders using POS system and maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Prepared and served alcoholic beverages in accordance with company and state standards.
Barista Shift Supervisor
Rain Or Shine Coffee House
Portland, OR
10.2018 - 06.2020
- Responsible for opening and closing store, filling customer orders and supervising and training new baristas on all aspects of the job. This included beverage preparation techniques, customer service protocols, cash handling procedures, and POS system. As well as ensuring compliance with health department regulations related to food handling practices and resolving customer complaints in a polite and professional manner.
Meat and Seafood/Prepared Foods/Specialty
Whole Foods Market
Portland, OR
10.2016 - 10.2018
- Engaged in proactive product selling and provided top-tier customer service across various departments, including prepared foods, meat/seafood, and specialty beer, wine, and cheese. Addressed customer needs promptly, assisted in product preparation, packaging, and pricing. Highlighted differences between WFM products and conventional stores. Managed back stock, maintained appealing product displays, and ensured product quality by monitoring freshness and receiving new stock. Specialized in preparing items such as fresh hot pizza, hot bar recipes, even in house made sausage.
Lighting Designer/CAD Drafter
Wesport Lighting
10.2015 - 03.2016
- Lighting Designer: Design and 3D production of commercial lighting systems, file organization, self-motivated task work.
- CAD Drafter: Production of construction documents related to lighting fixtures, section and elevation details, assistant in website production and maintenance
Design Assistant
Ambrosia Interiors
11.2013 - 03.2015
- Product research, furniture, fixture, and material selection, assist of project installation, pick-up delivery of samples, maintain materials and sample library
Education
Bachelor's of Arts -
Interior Designers Institute, Newport Beach California
12.2015
Associate of Arts -
Interior Designers Institute, Newport Beach California
12.2012
Skills
- Great hospitality in fast paced and high pressure environment
- POS System Operation
- Leadership Skills
- Menu Knowledge
- Food and Alcohol Handlers License
- Food and beverage preparation
Timeline
Server
Sweetwater Tavern
11.2023 - Current
Cocktail Server
Acropolis Steak House
09.2021 - 08.2023
Barista Shift Supervisor
Rain Or Shine Coffee House
10.2018 - 06.2020
Meat and Seafood/Prepared Foods/Specialty
Whole Foods Market
10.2016 - 10.2018
Lighting Designer/CAD Drafter
Wesport Lighting
10.2015 - 03.2016
Design Assistant
Ambrosia Interiors
11.2013 - 03.2015
Bachelor's of Arts -
Interior Designers Institute, Newport Beach California
Associate of Arts -
Interior Designers Institute, Newport Beach California
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