Carmella Olla
Milwaukee,WI
Summary
Driven restaurant server with several years of foodservice experience. Skillful in multitasking and handling a high volume of customers in a fast paced environment ensuring customers satisfaction while creating a relationship and repeat guests. Commended and recognized for maintaining positive attitude and great sense of humor during peak hours.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Longhorn Steakhouse
Greenfield, WI
01.2024 - 06.2025
- Efficiently managed up to nine tables at a time. Constantly checking in on the guests' satisfaction, and ensuring drink refills, appetizers, salads, soups, entrées, and desserts were delivered in a timely manner.
- Assisted coworkers during high-volume times by helping with their table service, greeting, drink orders, and running bar drinks and food to help guests' satisfaction, and reduce excess wait times.
- Completed running side work, including silverware rolling, alley sweeps, replacing glassware, and dish pit clean-outs, to ensure a smooth-running operation.
- Promptly cleaned off all dishes, drinks, and trash from tables to help maximize table turnover time.
- Upsold bar drinks, larger portions, and daily specials to maximize sales.
Hostess /To-Go Server
Texas Roadhouse
New Berlin, Wisconsin
09.2023 - 12.2024
- Kindly greeted and seated guests promptly, informing them of any wait times, and assisting with any questions or special requests the customers had.
- Communicated with servers, kitchen staff, and management to maintain smooth operations in a fast-paced environment, and assisted with others' jobs when needed.
- Handled a high volume of takeout orders while packaging food carefully, ensuring accuracy, and processing payments.
Delivery Driver
DoorDash
Milwaukee, WI
06.2021 - 01.2024
- Delivered food, retail stores, and grocery orders to customers in a timely manner, ensuring all requests were fulfilled.
- Maintained communication with customers about accurate delivery and wait times.
- Resolved any inconveniences customers had, such as missing items, closed stores, and preferred replacement items.
Education
Some College (No Degree) - Criminal Justice
Milwaukee Area Technical College
Oak Creek, WISkills
- Great customer service and hospitality
- Ability to work in a fast-paced, high-volume environment
- Ability to work in a fast-paced, high-volume environment
- Attention to detail
- Skilled at multitasking
- Collaborative
- Food handling and food safety knowledge
Timeline
Restaurant Server
Longhorn Steakhouse
01.2024 - 06.2025
Hostess /To-Go Server
Texas Roadhouse
09.2023 - 12.2024
Delivery Driver
DoorDash
06.2021 - 01.2024
Some College (No Degree) - Criminal Justice
Milwaukee Area Technical College
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