Rachel Hall
Anniston,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
Black Family Resturants
12.2020 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Built relationships with customers and managed accounts to drive revenue and profit.
Barista Shift Lead
Starbucks/Target
08.2018 - 08.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Barista
MCR
04.2017 - 10.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Banquet Waitress
The Summit
02.2016 - 04.2017
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Inspected dishes and utensils for cleanliness.
- Provided friendly, courteous service to create memorable moments for guests.
Hostess
Longhorn Steakhouse
11.2011 - 05.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
No Degree - General Studies
Calhoun Community College
Tanner, ALNo Degree - Psychology
Gadsden State Community College
Gadsden, AL05.2025
High School Diploma -
Bob Jones Highschool
Madison, AL05.2012
Skills
- Quality Assurance
- Schedule Oversight
- Team Development
- Equipment Troubleshooting
- Cash Handling
- Mentoring and Coaching
- Energetic and Enthusiastic
- Interpersonal Skills
- Punctual and Reliable
- Relationship Building
- Decision-Making
- Therapeutic Exercises
- Team Leadership
Certification
Serve Safe Certified
Serve Safe Certified
Certified in safely handling food products, able to accurately measure correct temperatures of food and prevent cross contamination to safely serve quality food to customers.
Additional Information
Certified in managing rehabilitation centers by providing patient assessments, accountability, and safely handing out medications.
Timeline
Shift Manager
Black Family Resturants
12.2020 - Current
Barista Shift Lead
Starbucks/Target
08.2018 - 08.2019
Barista
MCR
04.2017 - 10.2018
Banquet Waitress
The Summit
02.2016 - 04.2017
Hostess
Longhorn Steakhouse
11.2011 - 05.2013
No Degree - General Studies
Calhoun Community College
No Degree - Psychology
Gadsden State Community College
High School Diploma -
Bob Jones Highschool
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