Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Hall

Winston

Summary

Dynamic professional with a dedicated work ethic and exceptional customer service experience at Ko-Kwel Casino and Resort. Proven ability in guest engagement and suggestive selling, enhancing dining experiences. Skilled in cash handling and task prioritization, consistently delivering high-quality service while maintaining a welcoming atmosphere for all guests.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Ko-Kwel Casino and Resort
04.2025 - Current
  • Delivered exceptional customer service, ensuring a welcoming atmosphere for guests.
  • Assisted with menu knowledge, providing recommendations to enhance dining experience.
  • Supported team members during peak hours, facilitating efficient food and beverage service.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.

Phlebotomist

Coquille Valley Hospital
07.2023 - 05.2025
  • Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
  • Processed laboratory requisitions, verifying accuracy of patient information and sample requirements.
  • Maintained sterile environments by adhering to infection control protocols during all phlebotomy procedures.
  • Educated patients on the blood draw process, alleviating anxiety and improving overall experience.
  • Monitored inventory levels of supplies, ensuring availability for uninterrupted service delivery.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Education

High School Diploma -

Marshfield Senior High
Coos Bay
06-2012

Skills

  • Dedicated work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Suggestive selling
  • Task prioritization

Certification

  • Oregon Food Handler, ORLA - expires 05-14-2028
  • Alcohol Service Permit, OLCC - expires 05-27-2030

Timeline

Server

Ko-Kwel Casino and Resort
04.2025 - Current

Phlebotomist

Coquille Valley Hospital
07.2023 - 05.2025

High School Diploma -

Marshfield Senior High

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