Rachel Harper
Cottondale,AL
Summary
Dedicated Personal Injury Case Manager with a strong track record in overseeing personal injury cases from inception to resolution. Proven ability to coordinate case activities effectively, ensuring timely and efficient progression throughout the legal process. Expertise in client communication and meticulous legal documentation enhances overall client experience and case outcomes. Committed to delivering exceptional support and advocacy for clients during challenging times.
Overview
26
26
years of professional experience
Work History
Case Manager
Morgan & Morgan Law Firm
Birmingham, AL
01.2019 - Current
- Provide proactive, daily interaction with existing and potential clients, insurance companies, and medical providers, both via phone and email. Order medical records from providers and communicate with clients during the course of treatment. Negotiate case settlements with insurance carriers. Negotiate deductions of outstanding medical balances with providers. Work directly with attorney in the management and support of over 80+ case files. Prepare full comprehensive demands and assemble all support for submission to carriers.
Office Manager
Terminix International
Lagrange, GA
01.2000 - 01.2017
- Oversee daily office, managing a staff of 4-6 employees. Performed a wide range of difficult to complex, responsible, and confidential clerical duties. Investigate and analyze billing errors and customer complaints. Hourly payroll, accounts payable and receivable, data entry, scheduling appointments.
Pest Control Service Representative
Terminix International
Lagrange, GA
01.2000 - 01.2017
- Operated company vehicle to customer sites to provide pest preventative services. Locate, identify, destroy, control, and repel pests. Build lasting customer relationships. Provide excellent communication skills. Ability to manage a route of 187+ customers. Respond promptly to customer inquiries. Build route value. Work to exceed customer expectations.
Education
High School Diploma -
Holt High School
Holt, AL1995
Skills
- Client engagement
- Empathy and compassion
- Case management
- Case documentation
- Medical records management
- Organization and multitasking
Timeline
Case Manager
Morgan & Morgan Law Firm
01.2019 - Current
Office Manager
Terminix International
01.2000 - 01.2017
Pest Control Service Representative
Terminix International
01.2000 - 01.2017
High School Diploma -
Holt High School
Contact
- 8705 Old Birmingham Hwy
- Cottondale, AL 35453
- (706) 577-6990
- rach4bama@yahoo.com