Rachel Harwood
Zeeland,MI
Summary
Focused People and Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
General Manager , Senior Manager of Catering Sales
On The Border Mexican Grill & Cantina
2017.08 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Grew sales and boosted profits, applying proactive management strategies and enhancing training.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Effectively managed Vendors Hiring and Training of hourly and salaried candidates, handled paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Welcomed guests and made immediate connections in order to drive satisfaction and sales.
- Managed PNL, Inventory, employee reviews, training, schedules, and all aspects of daily on sight management.
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
Marketing and Administrative Assistant
Ann Huizen, Realtor
2014.09 - 2017.09
- Continually maintained and improved company's reputation and positive image in markets served.
- Collaborated with other professionals to coordinate events and promotions.
- Coordinated meetings and events for internal and external groups.
Senior Team Leader
Jockey Person To Person
2010.08 - 2015.01
- Worked successfully in the direct sales industries for 4 + years, developing teams in multiple areas locally and in other states
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Logged reports, expenses, receipts, and sales in company database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Team Leader, Area Leader of SE Data Teams, Help Desk & New Member Retention
SavingsAngel.com
2008.05 - 2010.08
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
- Developed recruiting strategies to identify qualified candidates and build network.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Collaborated with HR leadership regarding candidate salary determinations.
Education
High School Diploma -
Covenant Christian
Walker, MISkills
- Business Development
- Quality Management
- Loss Prevention
- Team Development
- Goal Setting
- Profitability improvement
- Sales Leadership
- Performance Improvements
- Sales operations
- Referral Coordination
- Marketing support
- Sales Coaching
Accomplishments
- GM of the Year 2022
- CORE Team
- Training GM
- Multiple Trips Earned for Sales Goals reached
Timeline
General Manager , Senior Manager of Catering Sales
On The Border Mexican Grill & Cantina
2017.08 - Current
Marketing and Administrative Assistant
Ann Huizen, Realtor
2014.09 - 2017.09
Senior Team Leader
Jockey Person To Person
2010.08 - 2015.01
Team Leader, Area Leader of SE Data Teams, Help Desk & New Member Retention
SavingsAngel.com
2008.05 - 2010.08
High School Diploma -
Covenant Christian
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