Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Hawk

Columbus,OH

Summary

Actively seeking a customer service position where I can utilize my problem solving and organizational skills to contribute to increased customer satisfaction. Authorized to work in the US for any employer

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Discover Finacial Services
04.2020 - Current
  • Processes business requests according to government regulations, contract provisions and internal procedures
  • Provides high standards of professional conduct
  • Demonstrates understanding of customer needs and emphasizes timely responses.

Customer Service Representative

Nationwide Mutual Insurance Company
01.2017 - 03.2020
  • Helped to drive sales growth by providing retirement planning and education while delivering service to plan participants
  • Worked to develop, manage and retain relationships with plan participants
  • Received further retirement education on an ongoing basis.

Bartender

BJ'S Restaurant & Brewhouse
10.2011 - 01.2017
  • Verifying age and identification of patrons
  • Prepare beverages
  • Accepting payment from customers
  • Balancing cash drawer
  • Adhere to state laws

Education

High school diploma -

Westland High School
Galloway, OH
05.2009

Skills

  • Issue and Complaint Resolution
  • Microsoft Office
  • Refund Processing
  • Typing Proficiency
  • CRM Software
  • Schedule Mastery
  • Telephone Reception
  • Document and File Management
  • Records Management Systems
  • Training and Development
  • Administrative Operations
  • Multi-Line Phone Systems
  • Issue Response and Resolution

Timeline

Customer Service Representative

Discover Finacial Services
04.2020 - Current

Customer Service Representative

Nationwide Mutual Insurance Company
01.2017 - 03.2020

Bartender

BJ'S Restaurant & Brewhouse
10.2011 - 01.2017

High school diploma -

Westland High School

Similar Profiles

CREATE PROFILE
Rachel Hawk