Rachel Haynie
Optician
Saint Clair Shores,MI
Summary
Motivated optician, delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Works well in busy environments. Friendly and professional while delivering positive engagement to put customers at ease. Has extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
Work History
Optician
Sam's Club
09.2023 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
Cashier
Sam's Club
08.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Associate
The UPS Store Inc.
12.2022 - 08.2023
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Enhanced packing efficiency by implementing space-saving techniques and optimizing packaging materials usage.
- Collaborated with team members to meet daily production targets while maintaining high-quality standards.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
Crew Member Trainer
McDonald's Restaurant
06.2018 - 12.2022
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Associate of Arts - Psychology
Macomb Community College
Warren, MI01.2025
High School Diploma -
Lake Shore High School
Saint Clair Shores, MI06.2019
Skills
- Display Building
- Supply Management
- Order Preparation
- Product Upselling
- Insurance Billing
- Retail Sales
- Insurance Verification
- Customer Service
- Repairing Glasses
- Cash Handling
- Problem Solving
- Team Collaboration
References
References available upon request.
Timeline
Optician
Sam's Club
09.2023 - Current
Cashier
Sam's Club
08.2023 - 09.2023
Associate
The UPS Store Inc.
12.2022 - 08.2023
Crew Member Trainer
McDonald's Restaurant
06.2018 - 12.2022
Associate of Arts - Psychology
Macomb Community College
High School Diploma -
Lake Shore High School
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