Rachel Haynie
Saint Clair Shores
Summary
Friendly and attentive healthcare professional with experience in optometric assisting and patient care. Known for creating a welcoming environment, building patient trust, and supporting efficient clinical operations. Dedicated to helping patients feel comfortable and confident throughout their visit.
Overview
8
8
years of professional experience
Work History
ODA/Optometric Technician
SVS VISION
Saint Clair Shores
03.2024 - Current
- Assisted optometrists with patient examinations and equipment setup/upkeep.
- Created and maintained a good rapport with Optometrist and applied changes to work up process according to Doctor’s preference.
- Connects/Acesses/Reccomends/Educates Patients using CARES method.
- Conducted preliminary tests including visual acuity and tonometry.
- Manages patient records using electronic health record systems such as Eyefinity EHR.
- Educated patients on contact lens care and eyewear options.
- Checked patient records for accuracy and updated them when necessary.
- Maintained a clean work environment by sterilizing instruments after each use.
Optician
Sam's Club
09.2023 - 03.2024
- Maintained accurate records of customer orders and prescriptions in system.
- Resolved customer complaints and adjusted and repaired customer eyewear.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Troubleshoot issues with prescription eyewear, offering and educating on different options.
Cashier
Sam's Club
08.2023 - 09.2023
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Associate
The UPS Store Inc.
12.2022 - 08.2023
- Reduced shipping errors by verifying package contents and ensuring accurate labeling.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Assisted customers with shipping needs and provided guidance on packaging options.
- Oversaw cash handling processes, ensuring accuracy during transactions and end-of-day reports.
Crew Member Trainer
McDonald's Restaurant
06.2018 - 12.2022
- Enhanced team efficiency by conducting thorough crew member training sessions.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Associate of Arts - Psychology
Macomb Community College
Warren, MIHigh School Diploma -
Lake Shore High School
Saint Clair Shores, MISkills
- Customer service
- Optical product knowledge
- Patient record management
- Vision testing assistance
- Effective communication
- Eyewear adjustment
- Optical dispensing
- Pre-testing procedures
- Customer education
- Skilled in using Eyefinity EHR Software
References
- Dr. Roman Moeckel, Opthalmologist, Sam's Club Optical, 586-415-9985
- Michell Ostrander, Sam's Club Optical Manager, 586-277-4668
- Jody Miller, SVS Vision Office Manager, 586-778-7542
Timeline
ODA/Optometric Technician
SVS VISION
03.2024 - Current
Optician
Sam's Club
09.2023 - 03.2024
Cashier
Sam's Club
08.2023 - 09.2023
Associate
The UPS Store Inc.
12.2022 - 08.2023
Crew Member Trainer
McDonald's Restaurant
06.2018 - 12.2022
Associate of Arts - Psychology
Macomb Community College
High School Diploma -
Lake Shore High School