Rachel Heckman
Summary
Detail-oriented, efficient candidate with experience in handling high pressure situations. Dedicated to being specific and outcome-focused with a strong background in highlighting positive energy throughout the workplace.
Overview
3
3
years of professional experience
Work History
Barista
Scooter's Coffee
Janesville, WI
02.2026 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Contributed to a positive team environment through effective communication and collaboration with colleagues
- Maintained cleanliness of work area and equipment, adhering to health and safety standards
- Collaborated with team members to ensure smooth workflow during peak hours
Service Manager
Chipotle Mexican Grill
Machesney Park, Illinois
08.2023 - 01.2026
- Supervised daily operations to ensure efficient service delivery and customer satisfaction
- Resolved customer complaints in a professional and timely manner
- Trained and mentored team members on best practices in food and safety customer engagement
- Implemented inventory management strategies to minimize waste and optimize stock levels
Education
High School Diploma -
Penn Foster
Online Program05-2024
Skills
- Customer service
- Customer engagement
- Sanitation practices
- Time management
- Team collaboration
- Attention to detail
- Problem-solving
Affiliations
- Attained role in a commercial through vibrant personality
- Achieved highest grossing Scooter's in Wisconsin
- Promoted to Kitchen Manager after 5 months
Timeline
Barista
Scooter's Coffee
02.2026 - Current
Service Manager
Chipotle Mexican Grill
08.2023 - 01.2026
High School Diploma -
Penn Foster