Rachel Hernandez
Waxahachie,TX
Summary
Proven leader with extensive experience at El Fenix, adept in operations management and staff development. Excelled in enhancing customer satisfaction and streamlining financial transactions, showcasing strong money handling and team motivation skills. Achieved significant improvements in service quality and operational efficiency, demonstrating a confident approach to retail challenges.
Overview
14
14
years of professional experience
Work History
Assistant Manager
El Fenix
Waxahachie, TX
03.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategy to increase sales and drive profits.
- I oversee labor, sales forecasts, and payroll.
FOH Supervisor
El Fenix
Waxahachie, TX
05.2020 - 03.2021
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
- Maintained open lines of communication between FOH supervisors, BOH managers, and owners for successful collaboration on daily operations.
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
- Managed a team of servers, bartenders, and hosts to ensure smooth service during peak hours.
- Adapted quickly to operational changes or emergencies by employing creative problem-solving skills when needed.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Oversaw inventory management, minimizing waste and ensuring adequate stock levels at all times.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Server
El Fenix
Waxahachie
09.2010 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and procedures.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Diploma -
Lemoore High School
Lemoore, CASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Recruiting and interviewing
- Retail Operations
- Workload Management
- Task Delegation
- Staff Supervision
- Staff Training and Development
- Staff Management
- Employee Scheduling
- Compliance understanding
- Staff Development
- Schedule oversight
- Operations Management
Timeline
Assistant Manager
El Fenix
03.2021 - Current
FOH Supervisor
El Fenix
05.2020 - 03.2021
Server
El Fenix
09.2010 - 05.2020
Diploma -
Lemoore High School