Lillian Hildebrand

• Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
• Trained and mentored new host staff on customer service standards and operational procedures.
• Managed guest reservations and seating arrangements to optimize dining flow.
• Served as a liaison between guests and management in addressing concerns or special requests in real time.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations, and held the Lead role in To-Go.

• Maintained clean and organized vet clinic environment to support efficient operations.
• Supported animal welfare and care for animals.
• Used strong interpersonal communication skills to convey information to others.

• Maintained clean, neat, and operational facilities to serve program needs.
• Collaborated with team members to implement best practices in animal care protocols.
• Worked with parents and clients to feel comfortable and confident during rides.

Certifications Completed

• Paraffin Wax and Hot Towels Specialty
• Fiberglass Nail Enhancement Specialty
• Apres Gel-X Specialty Class
• Cuticle Nipping and Nail Drill Specialty
• Brazilian Waxing
• Advanced Facials
• Hot Stone