Rachel Hilderbrandt

• Coordinated family contact within 24 hours of HopePath solution referral acceptance, enhancing family engagement.
• Facilitated access to essential medical, social, educational, and vocational services, improving support for eligible individuals.
• Ensured comprehensive case management services aligned with programmatic documentation requirements.
• Monitored participant progress and documented findings accurately.
• Completed initial case management goals and interventions in collaboration with HopePath therapists and families.
• Facilitated initial family team meetings with MDHS as outlined in individualized service plans.
• Reviewed and updated crisis management plans during family meetings, ensuring responsiveness to ongoing needs.
• Provided direct intervention services in various settings, ensuring safe transportation for families.

Assessed participant eligibility per NYSDOH WIC policies to ensure compliance and service access.

Scheduled client appointments and conducted prescreening via phone or in person.

Facilitated client check-in and orientation for new applicants to streamline program introduction.

Connected families with appropriate services, including those offered by the Department of Social Services and Horizon Spectrum.

Acted as interim center director, maintaining continuity of operations and support for families during the director's absence.

Maintained case history records and prepared detailed reports for caseload of 110 families/students, facilitating effective case management.

Connected families with essential community resources, including domestic violence housing and medical services, to enhance their support systems.

Participated in student recruitment, selection, and admission processes.