Rachel Hinojosa
Austin,TX
Summary
Results-driven operations manager specializing in strategic planning, performance analysis, and compliance management. Proven track record of enhancing efficiency and fostering teamwork across multiple locations.
Overview
15
15
years of professional experience
Work History
Area Operations Manager
Via313
Austin, TX
01.2024 - Current
- Oversee daily operations to enhance efficiency and productivity across multiple locations.
- Implement process improvements that streamline workflow and reduce operational delays.
- Train and mentor staff on best practices for inventory management and customer service.
- Collaborate with cross-functional teams to align operational goals with corporate strategy.
- Monitor key performance indicators to identify areas for operational enhancement.
- Manage vendor relationships ensuring timely delivery of supplies and services.
- Conduct regular audits to ensure compliance with company policies and safety regulations.
- Maximize profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Boost team morale and productivity by fostering a positive work environment and offering regular feedback.
- Establish effective communication channels between departments, improving collaboration and information sharing across the organization.
- Ensure compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
- Travel to over 7 locations in Austin and Houston per week to manage each store and perform reviews of individual managers and employees.
- Maintain a 20% SLEBITDA as a market period over period
General Manager
Via313
Austin, TX
08.2022 - 01.2024
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Genearl Manager
Trudy's
Austin, TX
11.2010 - 08.2022
- Directed daily operations to enhance customer experience and streamline service delivery.
- Implemented strategic initiatives to increase operational efficiency and reduce costs.
- Mentored management team, fostering leadership skills and professional development.
- Analyzed sales trends to inform inventory management and promotional strategies.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Education
High School Diploma -
Harlingen South High School
Harlingen, TX05.2003
Skills
- Performance analysis
- Excellent interpersonal skills
- Operational efficiency
- Standard operating procedures
- Outstanding communication skills
- Strategic planning
- Maintenance scheduling
- Inventory monitoring
- Compliance management
- Facility management
- Sales support
- Forecasting
- Key performance indicators
- Budgets
- Operational controls development
- Teamwork and collaboration
Timeline
Area Operations Manager
Via313
01.2024 - Current
General Manager
Via313
08.2022 - 01.2024
Genearl Manager
Trudy's
11.2010 - 08.2022
High School Diploma -
Harlingen South High School