Rachel Hla
Alhambra,CA
Summary
Resourceful professional experienced in team leadership, HR support, financial record management, and customer service. Expertise in overseeing daily operations and training staff to enhance workflow efficiency. Proficient in administrative coordination, video editing, and IT support, with bilingual capabilities in Burmese and English.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
Silverlake Ramen LLC
Monterey Park, California
02.2024 - Current
- Oversee daily restaurant operations, acting as the manager on duty during shifts
- Supervise, train, and support team members to maintain high performance
- Handle customer escalations and resolve issues professionally
- Manage cash handling, register balancing, and closing reports
- Monitor inventory levels and coordinate restocking
- Ensure compliance with food safety and cleanliness standards
- Support scheduling and assist management with operational decisions
Administrative & HR Coordinator/Junior Video Editor
AFCI Myanmar
Yangon, Yangon
01.2018 - 12.2024
- Maintained employee records, organizational files, and confidential documentation
- Supported HR-related tasks including onboarding coordination and internal communications
- Managed financial records, prepared reports, and ensured accuracy for operations
- Handled cross-border financial documentation and maintained organized reporting systems
- Translated documents and communications between Burmese and English
- Provided IT support and resolved technical issues for staff
- Edited video content and supported media and outreach projects
- Assisted with live streaming and technical setup for events
Store Associate
Wushiland Boba
San Gabriel, California
11.2023 - 03.2024
- Prepared and served high-quality beverages to enhance customer satisfaction
- Delivered friendly and efficient customer service to ensure positive shopping experiences
- Operated POS system and processed cash transactions accurately to ensure smooth checkout
- Maintained cleanliness and organization of the store
Cook & Marketing Assistant
4RS Collection (Small Business)
Yangon, Yangon
03.2019 - 01.2022
- Created and posted promotional content on social media, enhancing customer visibility
- Assisted with marketing strategies, driving customer engagement and boosting sales
- Prepared food items and assisted in developing menu offerings
- Maintained food quality, presentation, and kitchen cleanliness standards
- Managed daily food preparation, ensuring smooth kitchen operations
- Supported day-to-day operations of a small business, including organization and customer service
Education
High School Diploma -
Yangon Adventist Seminary
Yangon03-2018
Skills
- Team leadership
- Employee training
- Food safety compliance
- Inventory management
- Cash handling
- Customer service
Certification
- Food Handler Certificate
- ABC Beverage Certificate
Timeline
Shift Lead
Silverlake Ramen LLC
02.2024 - Current
Store Associate
Wushiland Boba
11.2023 - 03.2024
Cook & Marketing Assistant
4RS Collection (Small Business)
03.2019 - 01.2022
Administrative & HR Coordinator/Junior Video Editor
AFCI Myanmar
01.2018 - 12.2024
High School Diploma -
Yangon Adventist Seminary