Lawrence Johnson
Forest Hill ,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Home Health Aide
Christopher Hicks
Oklahoma City, Oklahoma
10.2015 - 04.2026
- Assisted clients with daily living activities and personal hygiene.
- Monitored patient health and reported changes to medical professionals.
- Supported clients in managing medications independently, enhancing adherence and self-sufficiency.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Enhanced patient outlook and quality of life through compassionate care and personalized support.
- Monitored vital signs such as temperature, pulse rate, blood pressure.
- Encouraged patient engagement in recreational activities, promoting mental stimulation and social interaction.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
Assistant Store Manager
EZ Mart Stores
Oklahoma City, Oklahoma
09.2013 - 04.2015
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory levels to maintain product availability and minimize stockouts.
- Oversaw cash handling procedures, promptly reconciling discrepancies to maintain financial accuracy.
- Resolved customer complaints by actively listening, documenting issues, and providing tailored solutions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained a safe working environment by enforcing safety regulations.
Store Manager
EZ Mart Stores
Oklahoma City, Oklahoma
02.2008 - 01.2013
- Managed daily store operations to ensure smooth customer service.
- Trained and supervised staff to improve service quality and operational efficiency.
- Implemented inventory control measures to maintain stock levels effectively.
- Conducted regular inspections to ensure store cleanliness and safety standards.
- Collaborated with vendors to manage product orders and deliveries efficiently.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and ensured staff adherence through ongoing evaluations.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities, including processing deposits and withdrawals accurately.
Assistant Store Manager
EZ Mart Stores
Oklahoma City, Oklahoma
11.2007 - 02.2008
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored staff on customer service and sales techniques.
- Managed inventory levels to maintain product availability and minimize stockouts.
- Managed daily store operations, ensuring seamless customer service, efficient inventory management, and effective staff scheduling.
- Oversaw cash handling procedures, promptly reconciling discrepancies to maintain financial accuracy.
- Resolved customer complaints through active listening, detailed documentation, and tailored solutions.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Store Clerk
EZ Mart Stores
Oklahoma City, Oklahoma
08.2007 - 11.2007
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints, implementing effective solutions to enhance customer experience.
- Operated cash register, ensuring accurate transaction processing and maintaining customer satisfaction.
- Maintained store cleanliness and organized merchandise displays.
- Stocked shelves and ensured products were readily available.
- Performed opening and closing duties, including balancing cash registers and reconciling discrepancies in reports.
- Received deliveries, scanned packages, and updated orders in internal database.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
- Reviewed product expiration dates and discarded expired items.
- Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05-2000
Computer Science
Midland College
Midland, TXSkills
- Customer relationship management
- Data entry
- Record keeping
- Document management
- Document preparation
- Database management
- Database software proficiency
- Microsoft Excel
- Effective communication
- Conflict resolution
Certification
- Oklahoma Driver's Licenses
Timeline
Home Health Aide
Christopher Hicks
10.2015 - 04.2026
Assistant Store Manager
EZ Mart Stores
09.2013 - 04.2015
Store Manager
EZ Mart Stores
02.2008 - 01.2013
Assistant Store Manager
EZ Mart Stores
11.2007 - 02.2008
Store Clerk
EZ Mart Stores
08.2007 - 11.2007
High School Diploma -
Mansfield High School
Computer Science
Midland College