Managed and retained a portfolio of 1,000+ business utility accounts, strengthening client relationships and minimizing churn.
Increased cross-selling performance by 685% within three months, exceeding sales and renewal targets through targeted outreach and data-driven selling strategies.
Cross-sold energy, telecommunications, merchant services, mobile, and financial products across 8 business sectors.
Consistently exceeded outbound activity and conversion KPIs through high-volume prospecting, account analysis, and proactive client engagement.
Managed sales pipelines, account records, and performance reporting in Salesforce, using CRM data to identify opportunities and track results.
Sales Business Analyst Intern
First Citizens Bank
NH
02.2023 - 08.2023
Maintained customer and employee profiles in Salesforce and coordinated schedules, reporting, and representatives across 3 sales divisions.
Analyzed monthly sales data and developed executive and sales-team presentations highlighting performance trends and actionable business insights.
Supported partner financing and vendor initiatives by developing leads and coordinating onboarding for 50+ approved vendors.
Data Analyst Intern
Wedgewood Pharmacy
NJ
03.2022 - 08.2022
Analyzed historical and current business data to identify trends and support operational decision-making.
Reviewed customer and employee calls, identifying trends and preparing reports with actionable insights.
Supported database, website, and reporting improvements to enhance business operations.
Intern
NextGen Soccer Organization/Top Sports
NJ
06.2015 - 08.2022
Coordinated weekly schedules and operations for 15+ coaches and 100+ youth athletes, including inclusive programming for 50+ children with disabilities.
Organized sporting events and buddy programs while improving website communications and social media engagement.